Find reviews that mention:
6.0
I wasn’t told when I picked up my rental to check the mileage upon returning the car.Reviewed 26 Sep. 2022
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2.0
Kayak let me reserve a car and waste money and time Ubering to the airport and they didn’t even have cars. Promise I won’t use kayak againReviewed 13 Sep. 2022
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2.0
Making sure your online registration connects with the physical desk representativeReviewed 29 Nov. 2021
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10.0
Everyone was very professional and helpful.Reviewed 22 Nov. 2021
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8.0
Pros:It was very easy to schedule the reservation online. The price was unbeatable. The staff was very friendly and pickup was smooth.Cons:We had cancelled a reservation from Hertz when we reserved the Thrifty rental because of a $170 price difference. Since the companies are affiliated somehow, the agent could see both rentals, even though one was cancelled. Rather than trying to investigate more using confirmation numbers, she just picked one and told us we would need to call the hotline to make sure it was the right one. The hotline was also not very helpful, so we just prayed it was the right one and we wouldn't be out a a couple hundred dollars. It is still unclear what exactly the cost will be, as there are still charges pending on our credit card.Reviewed 4 Jun. 2021
review from![kayak]()
8.0
Pros:Staff was friendly and the rental process was quite efficientCons:The car was dirty and unwashedReviewed 30 Nov. 2020
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2.0
Pros:Thrifty car location was not on Hollywood Ave. So I went to the airport and the Thrify booth was closed with a sign saying go to the Hertz Booth where the man was very rude and told me he did not do third party rentals. So he wanted to rent me a Hertz car completely ignoring the reservation I had and the charges that were paid the day before online and he would not listen to me. He was RACIST and Rude at the Hertz Booth and tried to duplicate charge my card for another rental. He refuse to correct the problem which I was not able to rent a car. My card will be refunded as i recurved a letter saying it would.Cons:First of all you did not tell me that Thrify was closed down on Hollywood Avenue Sevondly you did not tell me that the Thrify Booth was closed and that people would be sent to Hertz where this same older Racist rude white man would say I don’t do third party rentals this is my second experience with him.Reviewed 25 Oct. 2020
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2.0
Cons:I did not get a carReviewed 27 Jul. 2020
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4.8
Cons:They charge me twice and have not give me the money yet back, i spend 1 hour a day trying to get in contact with them, you guys charge me when i request for the rental and the rental company charge again a day before returning my carReviewed 6 Jun. 2020
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8.0
Great employeesPros:Easy pick up and drop off. Employees were great!!!Cons:Nissan Versa as a mid size, while the car got good gas mileage it was small and did not drive well, affected dramatically by slight breeze and steering pulled. It was a challenge to drive for a road trip.Reviewed 6 Nov. 2019
review from![cheapflights]()
2.0
Cons:When my son and his girlfriend returned the car in New Orleans, they told me that they were treated very rudely.Reviewed 20 Apr. 2018
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8.8
Kia SorrentoPros:easy to drive, comfortable driving positionCons:3rd row seat was difficult to use and uncomfortable for allReviewed 18 Nov. 2017
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