|"The staff were very helpful"||(in 27 reviews)|
|"Closeness to airport and access to highway"||(in 5 reviews)|
|"Too far from airport"||(in 5 reviews)|
|"Tv was an old box set,"||(in 11 reviews)|
|"This hotel is used"||(in 9 reviews)|
The staff was so kind, friendly, and helpful.
Ac not working
Beds were surprisingly good
Ac in room was not working, 30 degrees outside.
late night checkin uuggh
food was decent, room was spacious
when we arrived i called for the shuttle from TPA and the guest service agent treated me like i should know where to get the shutle, not very good for a first time traveller to the hotel. Then the shuttle was directed to the wrong area and we had to wait another 20 minutes or it to arrive after a second call. once there, the internet based reservation system was down so check in took about 10-12 minutes; and after a 12 hr flight and the delay w the shuttle this seemed like forever. Once checked in we proceeded to the room which was very spacious but there was a dark stain on the curtain and the hotel info book was filled with writing and drawings from a past guest, the room was very old looking. We did check out easily and the shuttle was on-time; however when we were on the flight home we realized that we had forgotten n umbrella, which was a gift; and when i finally could call the hotel they could not find it in the room; which was the last place we saw it. Overall this is a very cheap hotel and if you are only concerned with being frugal, go for it. The staff i dealt with, all but one; seemed to act like they didn't have the time to explain things to you or that you weren't a priority. As a former worker in the industry i found this very unprofessional and i would not stya here again if i had another choice of hotels. It certainly did not live up to the standard of a Quality Hotel.
NEVER again!!! BEDBUGS!!!!!
Where do I start? The first thing I noticed was that the carpets were filthy. I refused to take my shoes off. The bathroom had not been cleaned appropriately. The room smelled of smoke and dare I say alcohol perhaps?!? As I arrived after midnight and had a conference the next morning I had decided that I would try my best to 'turn a blind eye to things' as I really just wanted to get some sleep. I checked the bedding and it appeared to be okay....until after the lights were out. That's when I felt them. Something was crawling up my leg. I jumped out of bed and turned on the light and found 2 bed bugs. I investigated again more thoroughly and was so disgusted that I didn't bother to count. I packed my personal belongings as quickly as I could and got out of there. The front desk staff were terrible. No apologies. In fact, they kept on accepting new guests. Is this not a health code violation. I could go on and on but I'll stop there. Worst hotel experience ever. Lesson learned.
Staff don't listen to changes in reservations. Airport shuttle isn't often enough.
Farther from airport than other options
Room was basically clean though there was half an English muffin that was lying behind the TV
The concierge gave me trouble about wanting an airport shuttle immediately. She said the shuttle only goes every 45 minutes and I should have booked in advance. Nobody told me when I checked in that I needed to book the shuttle. She said the shuttle goes only every 45 minutes and I could leave 20 minutes later with the people who had booked it for then, or take a taxi which would have cost me $30, even though the driver was already in the lobby. Finally I convinced her to have the driver take me immediately. If we hadn't spent 5 minutes arguing about it, I bet the driver would have been there and back in 20 minutes. I wouldn't stay at a place so far from the airport that doesn't offer immediate shuttle service on request. There was another quality suites a lot closer to the airport. In fact my shuttle coming in had to pick up people from there because they went to the wrong hotel. One even said he thought he had booked the other one. Finally the room I was in only has one accessible power outlet on the opposite side of the room. In this day and age, each hotel room should be equipped with several power outlets by both the night stand and desk for customer use. If I had to charge more than just my phone, I would have had to sacrifice lights or the alarm clock. I didn't watch TV at all, but the TV was also an old CRT. Most hotels I've stayed at recently, even low budget ones, have upgraded to newer TVs.
Wouldn't stay again
all though we got a great discount through kayak, I didn't feel it was worth the savings.
Check in & check out very un personable and un welcoming; Front desk doesn't answer when you call; Hotel smells musty Room smells like urine covered with strong deodorizer. Linens and one face cloth had body hair on them Urine in elavater No pool No mini fridge in room Good things; we didn't pay the full 100.00+ rate they charge & close to 401. Also air conditioner is loud and blocks out noise.
Price was excellent, 73.00 after taxes. Staff was friendly and professional. The air conditioning unit was loud, but I brought earplugs so I had a great sleep. Hotel is located close to the 401 so I was able scoot quickly any where I wanted to. I will use Kayak again.
A good hotel for a good price
Good price for the hotel using the KAYAK pricing. The bed was comfortable.
Room was a non-smoking room but there was a strong odour of the cleaning solvent that was used to clean it. Some room features did not work, TV was missing channels, 1 of the phones failed to operate and the toilet was broken. You could hear people in the halls walking by and talking.
The place the location and the bed was comfy
Nothing everything was good
The price was acceptable
The staff was bad, the walls were paper thin and the bed was a rock. I waited at the restaurant bar for a $7 for 20 minutes. I finally gave up, went upstairs to order room service. Nobody answered and it went to a voicemail NOT to take my order, but to leave my room number and name for them to call me back. After 1 hr of no calls I finally gave up on dinner.
Took more than an hour and a half from time I called them for airport pickup to the time they actually dropped me off at the hotel. Hotel room stunk of tobacco even though it was a non-smoking room. Relatively dirty facility. Restaurant was closed by the time I arrived due to their delay and no other food available in the area.
The staff were courteous and helpful and the room was clean. I really liked the bathroom.
The need to book the shuttle was not explained and I was lucky to be able to fit in the 6:15am shuttle which was crucial to making my flight comfortably. I also do not appreciate being confronted with a prominent sign in the shuttle van that reads "Gratuities Welcome".
Hospitaly and excellent resturant
Resturant not open early enought for travellers
Staff was friendly.
The room had a strange odor.
When I booked the room it was $69 and my credit card was charged $79.
good location, next to Toronto office
Found 2 bedbugs in room 603, captured and delivered to front desk
The Breakfast waitress was very rude to us and made it quite obvious that she did not want to help us. We therefore decided not to use this facility again.
Location - close to airport and main highways but you need a car, comfort and price
Easy access wireless network
Convenience, nice room , quiet.
The pickup at the airport. The website should inform you that there are two pickup points and inform you which one applies to the hotel you are staying at. Perhaps a map showing the exit point at terminal one and the relevant minibus waiting area.
Closeness to airport and access to highway.
Well, I don't know if you can do anything about it, but there was awfully nothing I can do for leisure near hotel like pub or this kind.
Traditional meets contemporary at Four Points by Sheraton Toronto Airport East. Our brand-new hotel offers unrivaled access to many of East Toronto's most prominent destinations, including the Toronto Congress Centre, Woodbine Racetrack and Yorkdale Shopping Centre. Following your day of business or leisure, retreat to comfort in our chic hotel rooms, where timeless amenities are interwoven with modern details to offer complimentary Wi-Fi, flat-panel TVs, mini-refrigerators and microwaves. Additionally, our suites feature further amenities, such as full kitchens and separate living rooms. Fionn MacCool's, our on-site restaurant, offers a mouthwatering variety of foods from breakfast until dinner. Its warm atmosphere and selection of local craft beers also make it the perfect setting to enjoy a nightcap over friendly conversation with family or colleagues. Whether for corporate travels or a family getaway, allow Four Points by Sheraton Toronto Airport East to inject your stay with a refreshing sense of home.
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|Toronto Pearson Intl||6 km|
|Toronto Island||14.9 km|
|Toronto, Ontario||15.3 km|
|Toronto Union Station||15.3 km|