Great customer service, quick check in.
Bed was sooooo hard I swear it was cardboard
Found the restaurant staff rude and bathrooms very dated and dirty.
No facecloths given in rooms. Have to pay for wirless in room.
Smokey smelling, dirty, and falling apart,
Staff not helpful. We paid extra for a king or queen, but were told that there was no guarantee that we would get one. Took two hours for front desk to send up a single glass.
1- Location: Downtown area. Close to convention center and different restaurants and shopping areas 2- Beautiful view
1- Internet is not free and is of poor quality. 2- Old and dusty rooms
Location, location, location. Solid location near bus lines, and tons of shops and eateries. Staff was friendly and polite. Solid place for deal.It's a good hotel for location and saving money, nothing more. I was looking for a bed to crash, in a good location for minimal money. No frills or extras and that's what I got.
Free parking would have been nice. The wifi is so slow it's unusable. You can totally tell it's an old building. Dirty, kind of run down. Could tell it was previously a smoking hotel.
Great Service- Building rough on the edges if you look
Only stay here if nothing else is available
The location is the only easy and convenient part of the empire landmark
The rooms were dingy and kinda gross. It seems like the day to day cleaning is done decently but the general upkeep and overall appearance was not appealing. Also, the staff didn't seem to care much about the complaints and the hotel in general seemed to be more interested in taking care of tour groups then anyone else
Central location, fair price, great value.
Rooms were a bit dated, but I went in expecting this based on other reviews.
Great staff. Friendly service.
Very welcoming and attentive staff. View from the room worth $million
Hotel Getting a little tired. it will be closing in September, which is a shame.
My room I booked wasn't available
Based on 2,155 reviews
Policies vary by room type and provider.