The Hand Hotel

The bar

Being locked in room, telephone in room not working, some staff appeared to lack training

The hotel was good. But we felt it needed re furbishing

The staff are a great asset to this hotel. They were very helpful and were most concerned to fix anything that wasn't quite right ... such as the tv. The food was excellent and we enjoyed all we had.

The noisy cistern in the bathroom!

absolutly nothing

I asked to change rooms as the room had a noisy saniflow , and a running tap ,and was on the stairs with lots of people passing even though I asked for a quiet room and the hotel was nearly empty.I moved to another room, which was still a bit dirty , had rubbish underneath the bed and cards from the weekend wedding before . Breakfast was very small. This hotel is not value for money

Staff friendly and helpfull

First evening meal was sent back due to bad meat. The first breakfast was not good. The shower was broken and the bathroom moldy, and ceiling in bedroom in very bad state of repair and net curtains were black

The breakfast was very nice.

The hotel is very "tired looking". It needs a refurbishment urgently.

The staff were friendly

The flooring was dirty and not cleaned during my stay. Bits of paper that were there on my arrival were still there after 5 days. The carpet on the stairs on the upper landing was very stained and dirty and the floorining in the room was very old and not cleaned well during my stay and I lost a night's sleep due to a very dilapitdated bed that was replaced.

Hotel had a tired look and perhaps needs sprucing up

Nothing

The place was filthy and we left within an hour of arriving.It boasted a comfortable newly furnished guest lounge which you hadto step overthe hoover to get to. Then it was full of childrens toys with a rolled up carpet across the floor!