Book Ace car rentals at San José Tobias Bolanos Intl Airport

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Wonderful

627

Very good

268

Good

47

Okay

226

Fair

57

Mediocre

0

Poor

1262

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get the carcustomer service

car was cleannever rent

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friendly staffeven though

shuttle from the airportcar was dirty

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great price

2.0

They refused to give me the car. It was a horrible experience. Waste of my money as it was non refundable. I complained to qeeq.com they were not able to help. My wife had to pay for the car rental so we ended up paying more than double!!Reviewed 11 Sep 2024

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2.0

Im sooo disapointed ON kayak, not ACE. Kayak didnt tell about the taxes that i will hacve to pay on site. So the price was double the amount. I WILL NEVER RENT from kayak again !Reviewed 11 Sep 2024

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2.0

I booked through Expedia for a rental from 8/31 through 9/3, though I ended up returning a day early. I was in LAX to see some friends and rented a car to be able to drive us around. I’m cc’ing a friend I was traveling with who was with me during the check in process and can confirm what I’m saying here. The check in process took forever, everything was moving very slowly and when I finally got to the front of the line I had to speak with someone via zoom. I specifically explained I didn’t want any accident coverage as I have coverage through my credit card. At the end of the process I was told I would have a choice of a few cars to pick from. The associate I was traveling with and I were handed one set of keys and shown one car, and as soon as we opened the door we were greeted with a strong smell of weed. At this point we were running late and I didn’t want to get back in line, so I decided I would mention it to one of the people doing the inspection before driving off the lot. I don’t know the name of the person I spoke with, but as he was walking around taking photos I asked him to smell the car and note that it smelled like someone had smoked weed in it. He said they had tried to bleach the smell out but they had been unsuccessful and assured me I wouldn’t be charged extra for it. I took this to mean I was safe to drive off the lot. The car itself was fine, but everyone who rode in it commented on the horrible smell. I am a non smoker, was the only driver of the vehicle, and never gave the keys to anyone else. Nobody smoked in the car the entire time I had it. When I returned the car, I mentioned the smell again to the associate doing the return inspection, and said I had asked somebody to note it when I dropped the car off. After doing the inspection they said I was good to go and would get my deposit back in 5-8 business days or something like that. I was not provided with a receipt or notified there would be any charge. So after a week, I reached out to an agent online to ask for a receipt, and was shocked to see that there was a $250 smoking fee, and some other charges for a reimbursement liability waiver and accident effects coverage. These were never explained to me during check in. I am in the process of trying to get some of these fees reversed. This is honestly one of the worst car rental experiences I’ve had, and unless this is resolved I will never rent from Ace again.Reviewed 9 Sep 2024

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8.0

ProfessionalReviewed 8 Sep 2024

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2.0

This booked was cancelled previously.Reviewed 6 Sep 2024

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8.0

Great except for extending my reservation…they charged way more than it would’ve cost me to return my car and re-rent itReviewed 6 Sep 2024

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10.0

Price was unbeatable. The car was nice and clean. The process of getting and returning car was smoothReviewed 6 Sep 2024

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8.0

I was supposed to get a Hyundai, but they gave me a Kia instead. Black interior Silver exterior. The car was dirty inside, especially the way back where we put our luggage and the windows were also dirty. We were only renting the car for four days, so not worried about it. The car drove very nicely, good gas mileage, and it was easy to pick up and return. I would go back againReviewed 4 Sep 2024

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2.0

The price changes once you get there to pick up your carReviewed 1 Sep 2024

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2.0

Amount paid was not what was agreed to via Kayak.Reviewed 1 Sep 2024

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2.0

It took nearly a hour to get my rental. The help process takes too long her person. Feels as though staff really pushes for additional services. Rates were only a few dollars cheaper than the competitors i will likely never use ace againReviewed 1 Sep 2024

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2.0

This was a bad experience. I booked the car through kayak. The company text me the day after for my personal information to expedite my checkout. The day of pickup they told me they need to do a soft credit check because I live in New Jersey. You knew that yesterday when I responded to the text. So my frozen credit can't rent a 7 passenger mini van. Not like a email or text with the policy could have prevented that. I could have unfrozen my credit 24hr before but it's ok grandma and grandpa can ride in the trunk or roof of my car. If I was from Russia I could have rented it an put in a container and been back home before the next shift started. Just another business with great customer service. Thanks for saving me $600Reviewed 31 Aug 2024

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• Where can I find Ace car rentals at San José Tobias Bolanos Intl Airport?

  Between Street 30 and 32 is the closest Ace rental location to San José Tobias Bolanos Intl Airport. The telephone number for this location is +506 4036 7420.

• Does Ace offer shuttle or airport pick-up services from San José Tobias Bolanos Intl Airport (SYQ)?

  No (According to our data)