Reviews for Alamo in Anaheim
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24 Apr 2017
wrecked and rewarded!
Pros: We had a wreck and the agent emphasized that we had purchased insurance so we didn't need to spend the remainder of our vacation working about the vehicle. He was quick to point out his relief we were all ok (FIRST question asked was if we were ok). When we got a replacement vehicle we were upgraded to a nicer vehicle. And at the drop off the staff we great about the wreck. Live person interactions at pick-up and drop off were very good. Despite some frustration as noted below, I would rent with them again and my over all experience was great. Hats off to Dodge for designing a van that can take a tremendous hit and leave all my family unharmed!
Cons: 1. When were unable to find the Alamo office at Disneyland, we called Alamo. The agent acted like we were stupid, seemed annoyed we called, and told us there was no office at Disneyland. We were instructed to go to a location several miles away. When we called a cab, the driver told us where to find the office so we wouldn't waste money on a needless trip. 2. When we wrecked it was VERY difficult to find out how to report the accident to Alamo. Calls to the main line resulted in long holds or worse, agents not putting us on hold and discussing my question with supervisors while we got to listen in. They wouldn't tell you what they were doing either, they would just be gone. We were told to call the office where we rented the vehicle but it was closed. It literally took me several hours to find someone who could help us. CLUELESS is how I would describe Alamo's rental agents. I finally guessed at an option and talked to a very helpful gentleman who took my statements. He gave me a number to call in the morning as it was now very late at night. When I called that number the agents answering the phone were once again clueless. I gave up and called the same number I had success on the night before. I was in a remote location and needed a replacement car. This leads to #3 3. There was no Alamo within about 150 mile radius so they offered their subsidiary Enterprise. But in order to get that vehicle it would have to be towed to our location and I was told I would likely have to pay the towing and mileage fee, which would have been outrageous given it would have had to be towed about 40 miles or so. So much for the promise "we pick you up"which kept playing while I was on hold with them. In the end I ended up finding a ride into town from a sympathetic soul, so hats off to the hospitality of the people of Window Rock, Az!
12 Apr 2017
Excellent customer service
Pros: The personalised customer service from the Alamo representative, he was excellent.
Cons: How far the car is from the office and also how tricky it is to get to the office as Disney have changed access.
5 Apr 2017
Great customer service
Pros: Great customer services at both pick up & drop off! Car was clean and ready to go. A pleasure doing business with a great company.
29 Mar 2017
Pros: Quick paper work and good cars.