Intercontinental Amstel Amsterdam

The service is quite disappointing. a) One afternoon after 5:00pm we got back to the hotel and found that there was no TV signal. We called for help at once but no one came until we made a second call after about 20 minutes. There came a duty manager but he couldn't fix the problem. He told us he'd go and see what's the problem and would be back in 5 minutes. We waited for half an hour but he didn't get back, so we went out for dinner, hoping that the problem could be fixed when we came back. Unfortunately, the problem was not fixed when we returned. It is most disappointing that until we checked out the next morning, there was not even a note or a call from the duty manager who promised to get back to us for the problem . b) A lighting event/party was held in the hotel on that same evening, the lobby (which is in fact very small ) was so crowded with participants that it was difficult for us as hotel guests to pass through to the exit and go out for dinner. There was no staff giving us a helping hand. I was hit on my head by a guest attending the event when getting through the crowd. As Intercontinental Hotel is a renowned international 5-star luxury hotel, I would expect a staff standing by the lift to lead the way for their hotel guests if the lobby is so crowded. I would guess there was not enough staff for the evening as all the staff were busy with the lighting event, therefore no staff to take care of their hotel guests.