10.0
ExcellentReviewed 9 Aug. 2022
review from![kayak]()
10.0
Nothing really. It was a good experience….no problems.Reviewed 31 May 2022
review from![kayak]()
8.0
Cons:I asked for a pick up truck when I placed my order. They didn’t have it when I landed, I needed to move some things from one place to another, that’s why I asked for a pick up truck. They should definitely make sure they have a back up plan before advertising what they have.Reviewed 11 Nov. 2019
review from![kayak]()
2.8
We returned car after 3 days and are still waiting for our money toCons:Not getting my money back as promised, I was told I would have to wait 21 days and is well beyond that, still waiting for 1300 credit to my visa.Reviewed 19 Mar. 2019
review from![cheapflights]()
7.2
Pros:easy to pick up car and drop it off, good value compared to booking directly with AvisReviewed 17 Feb. 2019
review from![kayak]()
8.0
Pros:friendly and efficientCons:all was goodReviewed 20 Apr. 2018
review from![kayak]()
5.2
Worst Rebtal Experience EverPros:Car was compact. Small, clean, fuel efficient.Cons:These comments reflect the Avis offices in Honduras. Not in the US. When I arrived to pick up my car, their computer system was down. So they couldn't retrieve my reservation. And before I took the car, they had to put a $1,200 hold on my card, which is ridiculous. I had to go online and transfer money from one account to another to make sure I could cover this unexpected expense. I was returning the car in San Pedro Sula. My flight departed at 7:00 am, but the rental office in the San Pedro Sula airport didn't open until 6:00 am. So I was told to check in for my flight, and then drop off my car with them once they opened. The day of my flight, I hung around till 6:20 waiting for them to show up. And I had to leave the keys with a note (even though I was told by Avis in La Ceiba not do do this) because nobody ever came. I almost missed my flight because of that. If you say you'll open at 6:00 am, please be there. That was totally unprofessional. Worst car renting experience ever.Reviewed 29 Aug. 2017
review from![kayak]()
10.0
Pros:The kindness of the people at the frontdesk at the airport. No hidden fees, you pay what you are told to in the reservation.Reviewed 10 Aug. 2017
review from![kayak]()
4.4
Poor customer service that wouldn't provide charge receiptCons:I tried calling the office in Roatan numerous times to let them know I would return the vehicle late, but no one answered the phone. The website said the office closed at 6 pm - i arrived at 5:30 pm and the AVIS staff told me they couldn't take the vehicle I would need to return in the morning. My flight was at 8 am - i arrived at 6:30 to return the vehicle as instructed. I was told they couldn't provide me a receipt because the office wasn't opened. They have charged my credit card $1600 for the initial charge - for a $250 weekly rental and still have not received a creditReviewed 3 Apr. 2017
review from![kayak]()
8.0
Easy PeasyPros:Easy access, relatively quick pickup and drop off (not on island time ;)Cons:The car was just OK. broken handle, loud noise from what could be a shock needing repair, missing radio antenna. Other than that it got us around. It was clean - interior and exterior.Reviewed 21 Mar. 2017
review from![kayak]()
5.6
Car was okPros:The one pluss about this compact car was it barely wasted gas. The radio never worked and kept popping out of placeCons:The radio never workedReviewed 15 Mar. 2017
review from![kayak]()
2.0
Cons:couldn't lock the door, thus my valuables weren't safe on Honduran island. would die sometimes and didn't know if we'd be stranded. shocks completely shot. huge oil leak. Just a total piece of junk. Oh yeah, had to pay an extra $200 to get that piece of junk. Last avis experience for me.Reviewed 26 Feb. 2017
review from![kayak]()