Reviews for Avis in Montreal
- All reviews 100%
6 Nov 2017
Pros: Friendly, efficient staff! Always helpful! Key drop off available outside of business hours- very convenient!
Cons: I reserved a compact car and was given an SUV. I wasn't charged extra which I appreciate but an SUV is significantly more $ for gas which was disappointing.
12 Oct 2017
Pros: When they didn't have my first choice of vehicles available the service person bent over backward to be sure I was satisfied with the choice available. The car wasn't ready to go out, but the service department rushed and had it ready for me in a few minutes. That is good service.
10 Oct 2017
People here clearly don't like their jobs.
Cons: 0 customer service. At the pickup the lady did the bare minimum....No Hi, how are you, no eye contact - nothing to make the experience feel helpful or human at all. Just a , "your name"...."license and credit card"....."sign here"....."here are your keys". I kid you not this was my interaction. Upon return, it wasn't any better. I walked up to the attendant to tell them I had brought back a rental, and was given a look as if I was stupid for not knowing the procedure of pulling the car up to his booth instead of parking it beside it. Decent customer service would have asked where the car was and moved it the whole 10m themselves...not rocket science really. Overall extremely unfriendly staff, I rent on a monthly basis and I won't be renting here again.
27 Sep 2017
Pros: It was very close to our hotel and easy to access, We came a little early (30 minutes) and they still got us a car.
Cons: The car we drove was a Hyundai Accent, not very much power and not very comfortable.