Reviews for Hertz in Montreal
- All reviews 100%
22 Sep 2017
I had a good time in general
Pros: The friendly personnels at the counter I got answers to my questions I understood the responses The time given was long enough for returning the car after done with using it
Cons: The car had not been prepared as clean as I would expected The seat arrangement was for 4 people when picking up the car I had to find the way to get the other 3 seats up as the back
13 Sep 2017
Nice car, not the best service
Pros: The car was great!
Cons: They didn't have a car for us when we got there and we had to wait over 30 mins for a car which we did not appreciate.
12 Sep 2017
Pros: The car was clean and easy to drive
Cons: No explaining about thea Money we habe to give
11 Sep 2017
Cons: The woman who rented this car to me gave me no details whatsoever. I clearly marked I would be returning at 7pm on a Sunday and when I got there the location was closed. I had not been notified that it would be closed or how to return the car when I picked it up, I had only been told I could pay when I got back with my debit card but they would put my credit card on file. Upon calling hertz Canada, I was told my only options were to drop off at a location two hours out of my way or keep the car with me for the night and pay extra fees for keeping it. I live downtown and don't even have parking. I finally got the lady on the phone to tell me I could do a late dropoff. I asked the lady to put a note on my file as I wanted to pay debit and had been told that upon return of my car I could pay debit despite my credit card being on file, but she said it was impossible to make a note as that was not her department and customer service and billing were both closed on sundays. Finally, I did the late return after half an hour of trying to figure this out. I then woke up at 6:30am, having had only four hours of sleep, to call the location when they opened. The man on the phone put my contract aside and said he would wait for me to come in so I could pay debit. I went to the location to pay today and a girl at the desk helped me. She informed me that hertz does not accept debit payments (i had been told otherwise twice now), and that I got over charged when I rented the car. Luckily this girl helped me but it is rediculous that I would go through this and spend so much of my time dealing with this. This company needs to train their employees on knowing their store hours, instructing customers on late returns, handling calls when customer service is closed, and what payment methods they accept. This was outrageous for the amount I paid.