Find reviews that mention:
1.9
After making a reservation, they didn't have a car. I explained I had a family emergency I needed to get back home to. I was just told them not having a car was due to an internet communication issue. When searching for another rental,, their location came up as having several cars available, so I went back in to ask, just to make sure. Not once did they look at the computer to see if there was availability, and, as I was walking out, I heard the two employees laughing. Very inconsiderate, unprofessional staff.Reviewed 12 Sep. 2021
review from![kayak]()
10.0
The car they gave me was very comfortable, gas was filled and when I dropped it off, the receipt was exactly what I signed up to pay. No hidden fees that I noticed. Great experience overall.Reviewed 15 Jul. 2021
review from![kayak]()
6.0
Pros:Car was clean, drop off was very quick.Cons:Pick up was terrible. Waited in line for over an hour and with only one customer service rep. Easily took 10 minutes on average with each customer.Reviewed 7 Jul. 2021
review from![kayak]()
9.2
Pros:Staff great...drop off easy.Cons:I forgot to ask for a nonsmokers car .It was a great car.Reviewed 6 Oct. 2020
review from![kayak]()
2.0
Pros:TerribleCons:The office did not accept my interim license despite the website saying such licenses were accepted. I was stranded in a strange city with no where to go. In my hour of need, I was betrayed and staff were not helpful, if not rude. They take a reservation, but they do not hold a reservation. Seinfeld got it right. These rental companies will be shadows of their former selves because they do not understand something so simple as do not betray your customer. Do not lie to your customer. Do not strand your customer in a strange city with no optionsReviewed 8 Sep. 2020
review from![kayak]()
10.0
Pros:Everything--except somehow I booked a car at an in-town location rather than airport. How did that happen?Cons:I'll probably use Vroom Vroom next time. They have a very clear cancellation policy. Avis/kayak--you couldn't find their cancellation policy with a forensics expert. Ergo I assume it sucks. Thank you for reading. Take the rest of the day off.Reviewed 25 May 2017
review from![kayak]()
6.8
Make sure the car you reserve is at the airportPros:We did get the car we reserved the next day and they did allow us to drop it off at the airport and waived the $75 feeCons:Cost $55 to get to the correct Avis. We reserved a convertible And it wasn't available yet.Reviewed 31 Mar. 2017
review from![kayak]()
10.0
Pros:Agent was very helpful. Outstanding serviceCons:Agent was very helpful. Outstanding serviceReviewed 27 Feb. 2017
review from![kayak]()
8.8
Good customer ServicePros:Didn't have the car requested but received an upgrade.Reviewed 15 Sep. 2016
review from![kayak]()
2.0
Pros:Was charged an extra $17 with no explaination. I topped off the tank 5 miles from the airport so the tank was full..Reviewed 15 Jul. 2016
review from![kayak]()