10.0
Pros:YesReviewed 24 Aug. 2019
review from![kayak]()
10.0
Car broken and perfect service.Pros:I liked two things about Avis 1) Originally I booked car via Rentalcars.com. They had confirmed my booking and 1 day before pick up they cancelled it without even sending me email or letting me know! I chat with their support and they said: Sorry, we cannot help you. WTF?! So I had to arrange everything after arrival - at Avis counter there was very nice guy with fluent English that helped us a lot finding a good deal that would be similar to original booking. Thanks again Mr. Francisco P.! Great help! 2) Our car got some engine issue by the end of our trip in the middle of the national park. Avis call center was helpful and they brought us new (much bigger car) in several ours with no question or extra charge. So: Avis rulez - I will use it again next time Rentalcars.com sucks - never moreReviewed 9 Aug. 2017
review from![kayak]()
2.0
Wont take a debit cardCons:Refused me service even though I agreed to a $5000 hold on my debit card. Had to take a 6 hour cab ride for $275. Thanks for leaving me stranded at the Quito airport at 4 AM Avis!Reviewed 19 Jul. 2017
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6.4
Cons:The car lacked power for going up hills.Reviewed 2 Jul. 2017
review from![kayak]()
2.0
Bait and switchPros:Nothing about this experience to likeCons:Avis does not honor rentals done through Kayak. Avis don't recognize the car size that Kayak gave me or the insurance I signed up for through Kayak. I ended up spending almost 3 times the amount that quoted through Kayak. I will never do business with neither Avis nor Kayak again. The burrito with a competitive market place is that I choices. I will do what I can to spread the word so other people don't need to experience the sameReviewed 2 Apr. 2017
review from![kayak]()
8.0
Pros:Car was nice and employees were friendly.Cons:More expensive than the estimated total. Insurance and unlimited miles added 30% on top of the expected cost.Reviewed 13 Mar. 2017
review from![kayak]()
8.0
Pros:Staff were very accommodating, considering our late drop off after the office was closed.Cons:Drop off location was difficult to find, though close to the airport (no road signage).Reviewed 3 Mar. 2017
review from![kayak]()
4.4
Extorted for car price when we landed in QuitoPros:The SUV was clean and comfortable.Cons:We had reserved a car for $197.43 and few months prior to the trip and had received an email confirmation two days prior to our trip, however when we landed in Quito we were told at the counter that the price of our car was in fact over $1,300. It was too late to change our plans and book a flight instead of drive, thus we we forced to rent the car for only a few days for around $600 and then figure out public transportation for the rest of our trip.Reviewed 26 Feb. 2017
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2.0
Cons:Did not end up renting a car. Still got charged for insurance. Many fees and credit card holds that were never mentioned until I was at their desk. Very shady operation.Reviewed 9 Feb. 2017
review from![kayak]()
4.0
Cons:Hi prices in situ, car in bad shapeReviewed 24 Dec. 2016
review from![kayak]()
10.0
Pros:El chico que atiende en el aereopuerto, es muy culto y educado, excelente trato, muy profesionalCons:muy buen carro, economico en gasolina y suave al manejarReviewed 2 Nov. 2016
review from![kayak]()