2.0
When returning the car, they tried to charge me 300,000 won for a microscopic door ding that had 1)no dent 2)a 2mm paint that rubbed off the edge of door that could be removed with a buffer. How do I know this? I have been in the car business for 25+ years. Stick with Hertz and their affiliate Lotte Rental car. They aren’t as anal as Avis/SK Rental and don’t try to take an extra 300,000 won from you. Avoid this place like the plague.Reviewed 25 Jun. 2022
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5.6
Pros:Staff helpful and drop off easy.Cons:The car can be more cleanReviewed 1 Feb. 2020
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8.0
Pros:Friendly staffCons:Not so easy to find the Avis on GPS.Reviewed 4 Oct. 2019
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9.6
Cons:The rental office signage in the airport terminal is not marked Avis, only its Korean partner, AJ. You have to know it's the same company.Reviewed 26 May 2019
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8.4
Overall OkayPros:Nice car with a competitive price.Cons:When I came to pick up the car, the customer service person at the counter could not speak english at all which was not helpful. Thanksfully another person with whom we were able to speak showed up and properly handled the process. The rental facility of this branch is not referenced on Google Maps. I had to use street view to be sure there actually was an Avis office at the address provided. When customers are on the booking page it would be useful to see a picture of the front window of different offices along with pin on a mini map showing the geograpical location. Then customers can select the branch they are the closest to.Reviewed 2 Jan. 2019
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10.0
Avis car rentalPros:the staff offers exceptional service Thank youReviewed 17 Dec. 2018
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10.0
AvidPros:Overall good great excellentReviewed 29 Nov. 2018
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5.2
They make their problems your problems and don't carePros:New car, cleanCons:Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.Reviewed 25 Oct. 2018
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3.2
Pros:the drop off was easy.Cons:the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.Reviewed 21 Sep. 2018
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7.6
Pros:Bert easy to Find the car. Had GPS in the car while didn’t ask for it.Cons:It was a new car with quite some scratches all over the car. Wipers didn’t work well.Reviewed 16 Sep. 2018
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8.8
Very pleasedPros:Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.Cons:This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.Reviewed 27 May 2018
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10.0
Excellent experience.Pros:Convenient pick up and drop off at the airport. Satnav was setup in English and was a god send.Cons:Toll roads could have been explained better.Reviewed 8 May 2018
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