2.0
We are very disappointed with our experience and will never use Avis again. After calling the day before our booking to change the pick up time and confirm (which the agent did confirm there was no issue with the new pick up time and the pick up time was changed), we took a taxi to downtown Avis from the airport as airport Avis was sold out. Upon arrival, Avis was closed and we were left without a rental car to get to our hotel 2 hours away. We took a taxi half way to the hotel before the airport Avis location called back saying they now had a mini van available, even though we had booked an SUV. This cost us about $400 more than anticipated ($100 taxi and can was $300 more for the week than SUV) and 4 hour of our time. It was a horrible experience on my birthday and to start our honeymoon and we will never use Avis ever again.Reviewed 18 Oct. 2022
review from![kayak]()
6.0
They sold us on a GPS when the car had one built in, and we paid for the satellite radio and it never got hooked up.Reviewed 3 Sep. 2022
review from![kayak]()
4.0
Could not use the credit card we booked with (didn't have the physical card) so we had to pay unexpected fees for insurance that would have been covered by the other card. Gentleman at the counter was not helpful - clearly wanted to go home as it was near the end of the day.Reviewed 21 Aug. 2022
review from![kayak]()
8.0
All good. Easy, quick pick up, asy dropping off, I wish maps could have been available. (Sydney N.S. Airport) Otherwise very easy to pick up, very easy to drop off.Reviewed 16 Jul. 2022
review from![kayak]()