10.0
The front desk employee was professional and courteous. I only sing praises when praises are due and he gave very good customer service.Reviewed 28 Jul 2026
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8.0
Efficient ServiceReviewed 28 Jul 2026
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2.0
Pickup was not great. They won’t let us look at the car beforehand. They also had the gas as full tank when it was only half filled.Reviewed 28 Jul 2026
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10.0
We are so thankful for the staff member at Avis, Heliana, who went out of her way to help us upgrade to a better car to fit our teenage children comfortably. She was really great and we would definitely recommend Avis to others because of her.Reviewed 27 Jul 2026
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2.0
When picking up the car, I was told the price would be almost double what I was told would be the total when I booked the car. I told the lady at the Avis rental counter that I didn’t want the insurance since I had purchased insurance through Kayak. She said she could see that. When I asked why the price was so different she said it was airport fees and said I needed to sign the agreement. I felt pressure to sign and I should not have but I did. Come to find out on my receipt that she did put the insurance on my agreement even though I told her I didn’t want it. When I reached out to Avis customer service they told me that since I signed the agreement they wouldn’t do anything about it.Reviewed 27 Jul 2026
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10.0
I booked a car online for collection at Wagga Wagga Airport, and the entire process was quick and hassle-free. When we arrived, the young lady at the counter was friendly, welcoming, and very helpful, and our car was ready to go. Returning the vehicle was just as easy. We parked it in the designated area at the airport and dropped the keys at the Avis desk without any issues. Overall, everything went smoothly from start to finish. The excellent customer service and efficient process made for a great experience, and I would happily rent from Avis again.Reviewed 27 Jul 2026
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2.0
Nothing horribleReviewed 27 Jul 2026
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2.0
You had the wrong address listed. The wrong company also. It had been bought out by Unidas and I had no one telling me that so i wandered around the airport for an hour trying to figure out what to do before i found out from some random information clerk that my rental was with Unidas. Then instead of the $50 i was quoted by your site I ended up paying $260 because your site failed to tell me about the cost associated with dropping the car off in a different city. And then to add insult to injury your site wouldnt let me extend the booking by a day.Reviewed 27 Jul 2026
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8.0
I Left my Prescription Sun Glasses in the car. Ask me after they are returnedReviewed 27 Jul 2026
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2.0
Wrong pick up address - they moved 4 months ago to a new location and the address remains the same. I was forced to pay a 50% fee for protection at pick up, otherwise they wouldn't let me take the car - that practice is against Brazilian law called "Venda casada". They closed at noon on Saturday and Sunday, so even though my drop off was supposed to be until 4pm, I showed up there at 1pm and they were closed, forcing me to pay for an additional day - that wasn't disclosed to me at pick up or anywhere for that matter. Unidas represents Avis in Santos and it's ruining Avis' name. I would NEVER rent from either one ever again! Worst experience ever!Reviewed 27 Jul 2026
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2.0
i want to make a complaintReviewed 27 Jul 2026
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2.0
Pickup took 2.5 hours, dropping off tomorrow, car itself worked greatReviewed 27 Jul 2026
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