8.0
The value ok the service was good at the desk the car was dirty in the trunk was full of sandReviewed 26 Nov. 2023
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5.6
Cons:The car was dirty and not full of fuelReviewed 17 Sep. 2020
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10.0
Pros:Yes, the staff were great and made the process seamlessCons:Cant think of anything off hand. ThanxReviewed 10 Feb. 2020
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10.0
Pros:We got an upgrade when we arrived. It was FANTASTIC. The car ride very nice and the pick up/paying process was very simple. Thank you guys so much!Cons:The only downfall was it was hard to find the pick-up/drop-off section in the Yuma Airport.Reviewed 17 Jun. 2019
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6.8
Pros:Guy at pick-up was wonderful, gal at drop off was fine but very confusing where to park and where to go, terrible signage. Drop off was hand over your key, nobody checked car, nobody checked gas, no receipt, it will come in email; it did NOT yet. I wasted time taking pictures of car just in case.Cons:Drop off was San Diego, non-airport, to get cheap price. Turned out "San Diego" was actually Tijuana airport, 35 minute drive from San Diego. Direct price was $101, but middle man price you pay commissions on was $51?? That's stupid. Direct/counter price should at least match best online price.Reviewed 18 Feb. 2019
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8.0
Pros:ServiceReviewed 31 Dec. 2017
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8.8
Pros:Good pickup cute carCons:little crouded back seat was ok as i am smallReviewed 23 Nov. 2016
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10.0
All went well.Pros:The drop off was convenient and quick.Cons:Little bit of a wait at the pick up check out counter but not too bad. Just so happened a lot of people came in to pick up their rental car at the same time. I wasn't upset.Reviewed 19 Nov. 2016
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8.0
Pros:Easy booking reservation on kayak website. Clean and comfortable car. Great price.Cons:Customer service at the pick up location (Yuma Airport). They were having computer issues. But instead of reassuring the customer it's not they're fault, they made me feel that it was my fault. Also I didn't pass the credit check (?) on my debit card so I was told I couldn't get the car without having a hold on my card. I told the agent that it was fine, that I was okay with the hold, and to run my card. The agent proceeded to tell me that he can't do it because I didn't pass the credit check, and that I needed a credit card to get the vehicle. My friend then offered his credit card to which the agent said it also did not pass the credit check. But then the agent accepted my friend's debit card and ran it. And that's how we were finally able to get the rental car. I'm not sure I understood what happened; and I asked the agent why he would accept my friend's debit card but not mine (I was fine with the hold). The agent proceeded to tell me it's because Avis had harsher renting policies regarding debit cards and credit checks. I have rented from both Enterprise and Budget (I was parked outside with a 16 foot moving truck from Budget that I rented with a debit card) and I have never had this problem. The agent's inability to solve all the issues made me regret my reservation with Avis despite the low price.Reviewed 15 Sep. 2016
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5.2
Poorly markedCons:Confusing and poorly marked. I understand that it is a small airport but I was wandering around everywhere trying to figure out how to return my car.Reviewed 3 Jan. 2016
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10.0
Pros:I didn't rent the car from Yuma to Houston. We took a train. Cancelled the car rentalReviewed 6 Dec. 2015
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2.0
Cons:was not able to rent cause no credit cardReviewed 15 Nov. 2015
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