2.0
I was mis sold an upgrade as the agent told me wrong figures and wouldn’t show me the contract till after I had paid, then refused to cancel it and honour my original booking. Also didn’t explain correctly the pre paying fuel so I ended up being charged a full tank in stead of for 1/4. So overall an experience I was expecting to cost £120 has cost £380Reviewed 3 Aug 2026
review from![kayak]()
2.0
Terrible. We got to Budget and although we paid for a convertible they said they didn’t have any. They added hidden fees, including a hidden gas charge and windshield protection charge. They also ignored us when we informed them of a low tire pressure in the front right tire, which later resulted in a flat tire. 0 stars, another scamming car rental company.Reviewed 15 Jun 2026
review from![kayak]()
4.0
First, the staff at the counter pressured me and intentionally provided misleading information regarding the vehicle insurance. Second, they assigned me a vehicle that did not match the agreed-upon specifications. Although they later exchanged it for another one, they never updated the contract. Consequently, the insurance would not have covered me because it listed a completely different vehicle.Reviewed 15 Jun 2026
review from![kayak]()
2.0
I didnt get the carReviewed 26 Nov 2024
review from![kayak]()
2.0
I am writing to express my dissatisfaction with the service I received during my recent car rental attempt at Barcelona Airport. Despite having a confirmed reservation and providing all required details, including my credit card from Kosovo, I was informed upon arrival that Budget does not accept credit cards from my region. This refusal caused significant inconvenience and additional expenses, as I had to secure a rental from another company, GoldCar, at four times the original cost. Furthermore, at no point during the reservation process was I informed of this regional restriction, which I find unacceptable.Reviewed 21 May 2024
review from![kayak]()
2.0
No acceptance of my credit card.Reviewed 9 May 2024
review from![kayak]()
4.0
We booked an electric car and the cable provided in the car didn't work at any of the charging stations, so we were the whole time more concerned about running out of electricity than enjoying the trip.Reviewed 29 Apr 2024
review from![kayak]()
4.0
1. there are not much time to drive in Barcelona in 3days. public transportation looks better for traveler. 2. inferior surface of front bumper scar which was charged 180 euros for me There is an unfair aspect of charging for scratches on the lower part of the vehicle. When the vehicle was first delivered, a 360-degree video was taken, but the lower structure of the vehicle bumper was not taken. When I was charged for the lower scratch of the front bumper, I felt a lot of unfairness.Reviewed 22 Feb 2024
review from![kayak]()
2.0
It took an hour for the van to be ready, at 11 PMReviewed 19 Sep 2022
review from![kayak]()
