4.0
To pick up the car and drop off was a nightmare , no communication this people never answer their messages ., I would not recommend this companyReviewed 23 Mar. 2023
review from![kayak]()
2.0
We had a confirmed rental and they weren’t there. They hadn’t canceled our reservation. Then we couldn’t even contact them. Stay away from budget.Reviewed 12 Feb. 2023
review from![cheapflights]()
2.0
Budget at the airport was closed in January 1st but they still allowed the booking to be made. It was also more expensive than a local brand called Localisa. Would recommend Localisa instead.Reviewed 5 Jan. 2023
review from![kayak]()
2.0
There were no cars available upon arrivalReviewed 28 Jun. 2022
review from![kayak]()
2.0
Car was not been holden after flight was later, no other solution , so no car!Reviewed 31 May 2022
review from![kayak]()
10.0
Everything was great.Reviewed 25 Apr. 2022
review from![kayak]()
10.0
Pros:Si la señorita del counter extremadamente atenta, el señor un venezolano que me entrego el carro muy descortés le pedi un favor y me dijo que ya se tenia que ir y no podia. La persona que me recibió el carro muy servicial, hasta subio a partidas a recibirme el carro.Cons:Mejor comunicación en tre quienes ofrecen sus carros, booking Kayak y ustedesReviewed 14 Feb. 2020
review from![kayak]()
10.0
Pros:The customer serviceReviewed 23 Oct. 2019
review from![kayak]()
2.0
Cons:Got to the airport and was told there were no cars available. Of course the fly by night local car company booth next to budget was happy to help. I think it’s a racket. Advertise and reserve a car through budget but then when it’s not available yhen send you to their buddies next store to pay moreReviewed 26 Mar. 2019
review from![kayak]()
2.8
Cons:The service was awful as the car given to us was not what we had paid for and never should have been on the road a it broke down the day after we picked it up, and Budget did not want to rectify the situation.Reviewed 3 Mar. 2019
review from![kayak]()
2.0
Cons:They have no car available for me and offer no solution whatsoever.Reviewed 9 Jan. 2019
review from![kayak]()
2.0
budget cancelled my reservationPros:the young lady at the counter tried so hard to help us even though she obviously didn't have the resources to help us.Cons:Budget in Bogota didn't seem like a legitimate business. they canceled our reservation because we didn't arrive within the hour. mind you, we spent 30 minutes trying to find the place within the airport, there wasn't any airport signage. the young lady at the counter was very sweet but her "supervisor" arrived to fix the "situation" and reminded us that we weren't in the US. when i told him this wasn't acceptable he told me to calm down or he wouldn't fix anything. he acted like he was doing me a favor. anyway 2 hours later we got a car that they brought in from the shop. we rented for 4 days, the car had torn seats in the back and lots of dings and dents. on our way to drop off the car just stopped working and the budget people had to pick us up at a gas station. we never got an apology. in addition the "supervisor" told us that he didn't honor Kayak reservations. i will never rent from this Budget ever again.Reviewed 1 Jan. 2019
review from![kayak]()