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6.0
The vehicle was not clean on the outside the check-in was really quick haven't heard back from them just dropped off the keyReviewed 8 Jun. 2023
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10.0
the cleansing deodorizer has got to get more neutral .. false fragrance is always badReviewed 8 Feb. 2023
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4.0
I landed at Erie international in my private plane. I got a ride to the terminal. The Budget desk in the terminal was dark. I asked the adjacent rental desk attendant about where the Budget attendant might be and was told probably washing cars. I turned away and purple by chance saw a young woman hunched down behind the counter in the dark texting or playing a game on her phone. I got her attention. She was reluctant and sullen as I disturbed her. She said I didn’t have a reservation and she had no cars. I said I have my reservation number, she said my reservation was for the off site Budget rental dealer about 1/2 mile away. I had to walk there. As I arrived this same woman arrived at the Budget operation I had just walked to, driving a car. Not good customer service. She could have offered me a ride. She could have been more accommodating. The operation seems to be operating in survival mode. Will rent elsewhere on my next trip to Erie PA. Car was fine.Reviewed 23 Sep. 2022
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2.0
I have never had a worse customer service experience. First the date and time i selected to pick up the rental was apparently after the location closed. So I had to come back much later in the evening as they take a 4 hour break in the day. I rented a Prius and the hybrid motor failed as well as the brakes. I spent over 6 hours on the phone over multiple days trying to get a replacement vehicle. At one point they told me to just leave the keys in the car on the street in Brooklyn and someone would come get it. Finally after all this drama and spending 2 of the 6 days i booked not being able to use the car, I was told that I would receive a refund. I’ve yet to receive the refund and have to call their customer service again for the 11th time now. Unless you have an absolute emergency I can’t think of a reason this company would be worth your time.Reviewed 21 Sep. 2022
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10.0
Everything good peopleReviewed 12 Jun. 2022
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10.0
Alex was very good. Great rate.Reviewed 1 May 2022
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10.0
the agent went above and beyond on the service, they waited long after hours to help out. Thank you very much for such an wonderful experienceReviewed 8 Jan. 2022
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10.0
About the Kia automobile: The cruise control was lagging a little bit when changing the speed even by one or two mph. The gas mileage was not as good as a Nissan Versa, and poor gas mileage in city driving. Much appreciated the headlights were NOT LED lamps! (Lacking an ambient diffusion, LED lights are very wrong for nighttime driving on rural interstates, creating a real liability.) The Kia was roomy for an economy car and well-designed interior for travel. About the Budget representative at Erie Int Airport: Professional and courteous. I would recommend Budget based on the customer service. Thank you.Reviewed 29 Nov. 2021
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10.0
Friendly and helpful. Quick service. Excellent car.Reviewed 26 Jul. 2021
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8.0
Pros:Yes to bothCons:Car smelled Smokey.Reviewed 18 Sep. 2020
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4.4
Cons:The Kia car was extremely hard to get in and out of, hard to move the front seats and was dented when I got it, so it looked shabby. Budget did not discount it because it was dented, although they certainly would have charged me if I dented it!Reviewed 13 Mar. 2020
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7.6
Cons:Cleanliness of car.Reviewed 21 May 2019
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