Pros:I waited for an hour and 20 minutes when I gave up just before midnight. There were 10 people in line total. Didn’t get my car and got a hotel.Cons:Double / Triple the staff.Reviewed 11 Jan. 2021
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2.0
Cons:To insure a car was availableReviewed 8 Jun. 2020
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3.6
Pros:nothingCons:They gave me a 12 person passenger van after I booked a compact car!!Reviewed 10 Apr. 2019
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10.0
Pros:Yes very helpfulCons:Great carReviewed 22 Mar. 2019
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5.2
Cons:Rental was not clean. Feet print were visible on the front windshieldReviewed 26 Oct. 2017
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5.2
Not worth itCons:Rude staff, overpriced as well.Reviewed 14 Sep. 2017
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6.8
Took over an hour to pick upPros:Good: The car was good, clean, low mileage. Drop off was really smooth and easy. The rate I was quoted when I made the reservation was dramatically different than the rate that the system was showing when I picked up the car, but the rep caught that and adjusted the rate in the system for me.Cons:Bad: During pickup, the Budget desk was closed at the airport and I was redirected to Avis. There was a line of about 10 people and only one Avis rep. It took over an hour to get through the line. The rep apologized and told me that there were a bunch of long term rentals, which required three separate contracts to be filled out by hand for each of those customers. There has to be a better way to handle this, and as a software engineer at abqsoft.com who builds these types of systems for my clients, I was very disappointed with the inefficiency of Avis' system and it desperately needs help. Their systems and procedures created a situation that was so painfully slow that I will likely never use Budget or Avis again when I visit Fayetteville.Reviewed 25 May 2017
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10.0
Pros:liked the kia soul and liked the priceCons:no one at Logan airport to receive car and give me a receiptReviewed 8 May 2017
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4.4
Charged doubleCons:I was charged double then what your price was. I knew it would be more because I picked up the insurance. But double is ridiculous and I will never use budget again. The customer service man was polite and friendly but could do nothing because he worked for Avis. Not pleased at all for what I spent for truly only 2 days.Reviewed 24 Apr. 2017
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8.4
Pros:No pick up over drop off offeredReviewed 11 Oct. 2016
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10.0
Great servicePros:Very helpfulReviewed 18 Sep. 2016
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2.0
Charged wrong cardPros:NothingCons:Lady at the desk was rude. Car was way too small. They charged the wrong card. Which is funny because they had me sign for everything. But then they charged my husbands card after they assured me it would go on the correct card. Not happy.Reviewed 13 Sep. 2016
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