Best rates found by KAYAK users in the past 48 hours.
Pros
" and helpful."(in 1394 reviews)
"Great price, very ."(in 3750 reviews)
" and fast."(in 1394 reviews)
Cons
"Terrible as well"(in 355 reviews)
"Will Budget again!"(in 252 reviews)
"Will Budget again."(in 252 reviews)
Reviews for Budget in Flagstaff
Overall Rating6.9 OkayBased on 20 reviews
Cleanliness
7.0
Comfort
7.5
Overall
6.9
Pick-up/Drop-off
6.8
Value for money
7.1
Recent reviews
Traveler rating
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6
Find reviews that mention:
6.0
Pros:Friendly staff. Easy drop off. Good gas mileage for an SUV. Clean vehicle.Cons:It was supposed to be filled up but was only at 1/4 tank. Had to go back so they could fill it. Still wasn't filled completely. Lots of scratches to outside of vehicle, including vandalism of the paint job. Was supposed to seat 7, with luggage. Not as much space as advertised.Reviewed 24 May 2021
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10.0
Cons:Longer desk hoursReviewed 15 Apr. 2021
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8.0
Pros:Easy pick up and drop off!Cons:Tires were just a tiny bit low in air and the explanation point was on the whole time in the car.Reviewed 19 Dec. 2020
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8.0
Pros:Staff very friendly.Cons:I've rented the same car before, the KIA Soul. The driver side door doesn't close all the way so sometimes the lock won't catch.Reviewed 2 Feb. 2020
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10.0
Pros:Very friendly and accommodating staff.Reviewed 23 Jan. 2020
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10.0
Cons:These guys are SO FAST at pick up in Flagstaff, it's stunning. Best pick up experience I've had for a while, and twice as fast as their competitors at the airport.Reviewed 24 Oct. 2019
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10.0
Terrific rental experiencePros:Easy car pick up in Flagstaff, they gave me a VW Jetta, and great pricing!Cons:There wasn’t anything to dislike! All went as booked.Reviewed 3 Mar. 2018
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2.0
The worst experience ever.Pros:Nothing.Cons:Made a reservation online and confirmed over the phone. When I showed up to pick up my car the lady at the desk rudely told me that she could not give me a car for a one way rental because she didn't want to lose her inventory. She told me corporate, where I made my reservation has no idea what her situation is. She was not apologetic and did not offer to help in any way. I will never use budget for anything again.Reviewed 20 Dec. 2017
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9.2
Pros:Value for a great deal.Cons:The car didn't have cruise control that may seem like something not important but I would rather have that than the ability to hook my phone up so I can listen to my songs or talk on the phone.Reviewed 25 Sep. 2017
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6.8
Poor CommunicationPros:The make of the car was nice, new chevy tahoe, spacious!Cons:pickup process was confusing and lacked clear direction. had to pickup at offsite facility, had to pay for a taxi to pick up since location at airport was closed at 6:00 p.m. missed car until the morning when opened. when picking up car at different location, check in process was slow, as there was only 1 person working at location. would never use budget, and maybe kayak as my initial questions were dodged and they told me to contact kayak, which was not available either to answer some basic questions, i should have been able to speak to a rep at kayak also. i was on my own!!not a good feelingReviewed 15 Aug. 2017
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2.0
Cons:After making a reservation I arrived at airport and they informed me that they were no longer honoring reservations made in last 24 hours. When asked what I could do they were of no help.Reviewed 30 Jun. 2017
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8.0
Decent vehicle for our ride from Flagstaff to PhoenixPros:Friendly staff helped us get on our way. Due to dealer service display, staff rechecked car for fluids and tires and service records to make sure car service was reasonably current.Cons:Vehicle showed it needed dealer service, wasn't quite sure we would be stranded in 110F Phoenix weather.Reviewed 22 Jun. 2017