2.0
Budget charged me $50.00 for a car they would not give me because I don't have a credit card. They had no problem charging my debit card for the money though. It's absolutely ridiculous since most people that would rent from a car company called "Budget" most likely don't major credit cards. I want my money back.Reviewed 5 Apr. 2022
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6.0
I made a reservation a week and a half or so before I got to the airport, I needed the car so I could continue on my way when I landed in Huntsville. When I got there they had no cars, said they ran out. I had to find somewhere local to stay last minute. Which was a huge inconvenience at 10pm. it's bad enough that you can make a reservation and somehow they give the car to someone else, it probably would have been better if they had cancelled my reservation so I wasn't landing with the expectation that I was going to pick up a car.Reviewed 30 Mar. 2022
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10.0
The online reservation was easy, the airport pickup was easy, the people working at the counter were very pleasant and friendly, which, considering the sometimes less-than-pleasant people they often have to deal with, was wonderful. Drop off couldn't have been easier.Reviewed 16 Dec. 2021
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4.8
Pros:When I arrived to pick up the car, the car I reserved was available. I was informed that I could accept a two-car downgrade or an upgrade to a 15 passager van. Needless-to-say, neither was acceptable. It took nearly 45 minutes to convince the agent to request a car trade with one of the other renCons:trading a car with one of the other rental car agencies, in order to honor the rental agreement should have been the 1st option. I was eventually given a Malibu instead of the premium vehicle that was listed on my reservation. Additionally, the car's gas tank was only 3/4 full. Better service.Reviewed 14 Aug. 2019
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3.6
Pros:Desk helpCons:Did not have the size car I reservedReviewed 22 Jul. 2019
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10.0
Cons:Great experience!Reviewed 7 Apr. 2019
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7.6
Cons:Back windshield needed to be cleaned.Reviewed 17 Feb. 2019
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6.0
Cons:The car they gave me had been smoked in!!!! I requested a change to same size car they gave me one but was not the same size car and it started to roar on the way back I think it was the tires are bearings??? the lady I spoke to was not concerned that I was delayed for my trip!!!!! because of a smoked in car!!!!!!!!! I don't like budget car rental at this location I had an issue before with them but was forced to go there because there were no cars at my home location.Reviewed 29 Mar. 2018
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8.0
Pros:Service was friendly and prompt. Car was very nice.Cons:I called to extend my reservation one day. The staff was happy to help me and informed me that all was in order to have the extra day at the same rate. Upon check out, I was surprised to find an "extension charge" for adding a day.Reviewed 10 Jul. 2016
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2.0
HorriblePros:NothingCons:They didn't tell me when I made the reservation with my DEBIT card that there would be a $200 more deposit to even receive the car since i do not have a major credit card. And even then they wouldn't take my debit card bc its prepaid. Luckily i found a rental car with another company that worked with us.Reviewed 26 Jan. 2016
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8.0
Pros:Overall very good, car was clean, easy pickup etcReviewed 27 Nov. 2015
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