8.0
All went well.Reviewed 21 Apr. 2023
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10.0
Great and friendly staff. Service was exceptional, they make you feel like family.Reviewed 14 Apr. 2022
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1.9
When I arrived I was told that my vehicle was not ready, and I would be delayed about 2 hours. This was obviously not what I wanted to happen. I attempted to call Budget corporate. They told me I would go to a nearby airport ($80 for an Uber there) and they would have a car available, but it would be larger, and cost me an additional $300. This was not acceptable either. As I was being transferred around (about 45 min after I was supposed to have my vehicle) the person staffing the location let me know he was able to authorize a larger vehicle so I could get on my way. He was extremely helpful, but I will never rent from budget/Avis again.Reviewed 12 Oct. 2021
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9.2
Pros:Very helpful and friendly staffCons:The car was not very clean. Especially rear seatsReviewed 17 Dec. 2019
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8.4
Pros:Easy pickup/drop off and friendly staffCons:Availability and more vehicle optionsReviewed 24 Oct. 2019
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8.8
Pros:The staff was friendly an helpfulReviewed 26 Aug. 2019
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10.0
Pros:Perfect van for our needs.Reviewed 14 Oct. 2018
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5.2
Not goodPros:The manager was understanding and friendly.Cons:I booked 3 days prior for a 12:00 pm pick-up, when we arrived at pickup time they didn’t have a car ready for us. They said they had called the night before to let us know they didn’t have a car available but we never recieved a call. Instead of giving us a car they had outside in the lot they told us to call back in three hours to see if someone had dropped one off. When we called they did have one available and it was supposedly an upgrade. They have us a Ford Focus. Yeah what an upgrade. Wont be doing business here again.Reviewed 24 Jul. 2018
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5.6
Over ChargeCons:Our reservation was for one charge and the charge on our credit card was twice as much. We are disputing it with our credit card company. Not happy.Reviewed 10 Apr. 2018
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9.2
I'm not picky anywayPros:Car workedReviewed 9 Sep. 2017
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10.0
Riverside Budget offers quick and easy returnsPros:Return was similarly quick and easy (but returned to a different location).Reviewed 24 Aug. 2017
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9.2
Redlands Budget staff is the bestPros:I use this branch frequently and personally know the staff and they are all friendly, efficient and helpful - the complete antithesis of the staff at LAXReviewed 28 Jun. 2017
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