- All reviews
Pros: Friendly staff. Explained everything well and in a timely manner.
Cons: budget agent shouldn’t have forced me into a larger sized car than I requested in my reservation. Due to her negligence of my situation, she gave me a mid sized crossover, did not fit in the streets of amalfi in the countryside where I was staying. As a result I had a scrape on the bumper and rim.
Pros: Staff was great, car was good working order and exactly what we asked for
Cons: We returned the car 50 minutes after our allotted time (2:50pm instead of 2:00pm) because of unexpected traffic and we were charged an additional 100$ for an entire day. The staff says it’s automatic charge past 15 minutes in the computer. We are very upset.
Cons: For starters They did not have the car I had selected. I understand if the car was not available that day, in this case they didn’t have any BMW X2 as a part of their fleet. I would’ve written a full review but the text is limited in this field. Don’t book with them! I wasn't the only one duped.
Pros: The drop off was easy and the courtesy bus was waiting but I think that was more luck than their efficiency.
Cons: Everything. The office location , the poor Signage, the attitude of the staff. It was not progressive. Perhaps it felt like hiring a car, from my memory, say in the 1990s when it was such a hassle.
Pros: Shuttle pick up was smooth and easy. Not a long wait at the rental Center. While returning the car was met by a pleasant representative who quickly processed us so we could get to the airport !
Cons: We weren’t able to pick up the rental. They wanted a 700 euro deposit which we did not have. That’s ridiculous! How does anyone afford to rent a car with this company?
RENTER BEWARE: BUDGET IN NAPLES WILL PIN YOU FOR PRIOR EXISTING DAMAGE
Cons: Upon arrival, it took 1.5 hours just to get the car even though there wasn't even a line. The staff at this location was just very lazy and slow and practically incompetent. It was nothing like getting a rental car in the states where it takes all of 10-20 minutes to get in and get out. We used the car probably 3 times out of the 4 days we had the rental and nothing happened - no accidents, no scrapes, no doors were opened on the vehicle - nothing happened to the car. Dropping off the car was a literal nightmare. Even though my husband and I conducted a walk through assessing any damage to the car prior to leaving the car lot, the employee checking the car back in to inventory pointed out TINY insignificant scratches on the car that were previously there and we ended up with a 450 euro bill for so-called "damages." We bought insurance thankfully, but these slimy people took advantage of us in a HUGE way and I have never had such a poor experience in my life. I will be reporting this to Budget headquarters and will never rent with them again.
Pros: Enrico at drop-off was great. Car was great.
Cons: I was lied to about insurance and required to purchase their insurance and the total bill was double what was quoted. I did add gps, but that should not have accounted for all of the extra
Pros: The car was almost brand new and was very nice.
Cons: However, we did not receive the BMW 5-Series we reserved, but were required to provide TWO different credit cards that were each charged the full rental amount! Ridiculous! The only other card I had was a debit card which held my money hostage during my vacation. The staff was helpful, but this secret policy is terrible! In addition, price was higher than quoted in reservation.
Cons: The VW Up is a car with transmission issues as I found out by driving it up that Almalfi Coast roads and then by Googling it. An automatic that stalls and does not kick into gear especially in 2nd is scary uphill and on an autoroute. You should eliminate the car from your fleet. The pick up and drop off don't have much space and it was stressful. Then again Naples is a hectic and stressful city. I don't feel like I got a fair deal because of the fear of not being able to accelerate and count on the car to actually move especially in a place with so many very aggressive drivers.
Worst place to drop off a car.
Pros: Nothing - when I finally got to leave the car at the rental place.
Cons: No signs, employees could not be distinguished from the people on the street - no badges, shirts. Instructions inadequate - you don't drop off at the budget office, you drop off on the other corner of the building which can take up to 30 mins to get to by car because it's Napoli. Then, the process jumped from $268 (which was on the form at check in, and in line with what was promised on kayak) to 298 €!! That's $340. And kayak has no customer support and budget won't address this problem so I guess I will issue a charge back with my credit card company.
Other suppliers in Naples scored
Where can I find Budget car rentals in Naples?
AddressAeroporto Di Napoli
|Monday||07:30 - 23:30|
|Tuesday||07:30 - 23:30|
|Wednesday||07:30 - 23:30|
|Thursday||07:30 - 23:30|
|Friday||07:30 - 23:30|
|Saturday||07:30 - 23:30|
|Sunday||07:30 - 23:30|
Phone+39 081 780 5790
Top tips for renting a car from Budget in Naples
- Book your rental car from Naples in Budget at least 1 day before your trip in order to get a below-average price
- Mini rental cars from Budget in Naples are around 57% cheaper than other car types, on average
FAQs about renting a car from Budget in Naples
What is the most popular rental car from Budget in Naples?
Economy (Fiat Panda or similar) is the most frequently booked rental car type from Budget in Naples.
How many car rental locations does Budget have in Naples?
Budget has 2 rental locations in Naples. Take a look at our Budget rental location map to find the best rental cars near you.
Does Budget have a car rental location at the airport: Naples airport (NAP)?
Does Budget offer shuttle or airport pick-up services from Naples airport (NAP)?