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10.0
Quick, friendly. Could have used some early drop off instructions…. No one at Budjet at the drop off. An older gentleman working the lot told me to take photos of the mileage and he took the keys to drive the car around to park and to put in the box. My card still shows $200 more on the charge that the quote. Just a little concerned at the moment. . Once my card is reimbursed the $200 I will feel better.Reviewed 23 Jan. 2023
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10.0
Easy pickup and pleasant staff.Reviewed 18 Jul. 2022
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4.0
Agent did not disclose 11 % concession fee or $9.30 additional drivers fee.Reviewed 18 Mar. 2022
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10.0
I accidentally kept the keys in my pocket after I returned the car and found them before I went through security. The shuttle driver took them for me no problem. The entire rental experience was completely hassle-free.Reviewed 30 Sep. 2021
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10.0
Pros:Staff was changing cars to better fit our party of four. Ease of pick up.Cons:Not a thing.Reviewed 6 Jun. 2021
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2.0
Pros:The sales agent was honest and helpful even though she had no car to rent. She explained to the best of her knowledge.Cons:There was NO car to pick up even though numerous emails assured us our car would be ready for pick up. We were stuck with NO transportation. Enterprise was able to help us. Will NOT use Budget again.Reviewed 25 Mar. 2021
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10.0
Cons:There is a lot of latitude within the definition of a full size car. The Kia Optima I was assigned drove very well, but the seats were not comfortable at all.Reviewed 30 Nov. 2020
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4.8
Pros:The service in New Bern was okay but the car was not parked in the location told, the car was dirty, and I was not informed of drop off location change in RDU.Cons:Better communication, signageReviewed 19 Sep. 2020
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6.0
Cons:Price tripled when I dropped the car off.Reviewed 10 Apr. 2020
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8.8
Pros:The staff during pick up was good.Cons:They didn't have the type of car I reserved, so I ended up with something different. The staff during drop off took a long time with a customer in front of me and never acknowledged me to say he would be right with me.Reviewed 30 Oct. 2019
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2.0
Cons:The car battery died, I called 24 hour road side assitence, I was told no one was available to help me. I spoke to Nina at a call center in Fla. who promised to call back once a jump start truck was available, she never did. I will never use Budget again.Reviewed 5 Mar. 2019
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9.2
likesPros:Upgraded to small SUVCons:Dirty windows insideReviewed 23 Aug. 2018
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