10.0
Pros:Friendly and helpful staff.Cons:Vehicle was new and clean but it did have a bag from a previous renter that hadn’t been removed.Reviewed 26 Apr. 2021
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10.0
Pros:YesReviewed 1 Mar. 2021
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2.0
Cons:Reserved a van for my family. They did not have one and simply said sorry and wanted to be sure I canceled my reservation. Gee, thanks.Reviewed 3 Aug. 2020
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9.2
Pros:Understaffed but still short wait Gave me a much larger SUVCons:Only one person covering return both inspections and paperworkReviewed 11 Oct. 2019
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5.6
Pros:You allowed me to book a pickup/drop off time that was at the end of that location’s normal working hours. They changed my pickup and drop off location. To the airport. The airport location completely changed my reserved vehicle type to something “not similar” and less fuel efficient.Cons:Fulfill any one of the promises made in the reservation... changed pickup location, wrong car type, changed drop off location. Clerk was rather rude when I asked why I couldn’t have what I reserved.Reviewed 15 Aug. 2019
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4.0
Pros:The lady at the desk was nice but I was very unhappyCons:This is the second time that Budget has not had the car I requested. I was going to see my 95 yr old dad. I ordered a family type car. The did not have one. I was offered a Jeep Cheroke or a Pickup truck. I told them my dad could not get in or out. So I ended up with a Dodge Charger. Not what I wantReviewed 2 Aug. 2019
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9.2
Cons:Desk staff at initial pickup unprofessional and immature, seemed somewhat poorly trained. Maybe they were training a new team member?Reviewed 16 Jul. 2019
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2.0
Pros:The car that smelled like horse poop and they wouldn’t even change itCons:Everything including the personnel that needs to be retrained againReviewed 23 Jun. 2019
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10.0
Quick and easy for a changePros:Quick service and no hidden fees or final bill changesCons:NothingReviewed 22 Oct. 2018
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2.0
They didn’t have any carsPros:The shuttle was convenient.Cons:I reserved a midsize sedan. When I arrived, all that was available was pickup trucks. I had to go somewhere else for a car.Reviewed 24 Jul. 2018
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6.8
Pros:Car was niceCons:The agent at check in/pick up was charging us $36 more than our agreed contract.Reviewed 10 Apr. 2018
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10.0
Pros:Budget check in attendant at airport was great.Reviewed 8 Mar. 2018
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