Find reviews that mention:
2.0
No cars available, AFTER I already booked it on line. How are you going to be in a resort town on an event weekend and not have e ough cars. You know demand is going to be high. Why not bring in some cars from other areas?Reviewed 4 May 2022
review from![kayak]()
10.0
Fast and easy pickup and drop off. Friendly staff.Reviewed 9 Nov. 2021
review from![kayak]()
2.0
Pros:Staff are hard to reach, not very knowledgable, and not very professional. They like to argue and leave you feeling like they have no intention of helping you. They need to be re-trained, other rental companies have much better staff. By a long shot.Cons:Your computer system is horrible for keeping track of reservation information. Your staff needs a huge attitude adjustment, they are rude! Your reservations are too inflexible to allow me to make necessary changes. Your reservations does not keep track of the request to drop off at a different location. Your phone system is inadequately staffed, and the staff in my pick up location never answers their phone. They do not like to work.Reviewed 5 Mar. 2021
review from![kayak]()
2.0
Cons:The car we reserved was not available. We were told it would arrive the next day and it didn’t. This delayed our trip and ultimately forced us to make a reservation with a different company at a much higher cost.Reviewed 2 Jul. 2020
review from![kayak]()
2.0
Cons:Will never rent from them again. Reserved a car online, pickup on July 4th. Site closed early. Customer service could not find my reservation and was less than helpful. I could barely understand him and he kept insisting that my rental was for a different city on a different date. Use Enterprise !!Reviewed 11 Jul. 2019
review from![kayak]()
9.2
EasyPros:The process was quick. No pressure sales or upgrades.Cons:Cleanliness of the locationReviewed 5 Jan. 2018
review from![kayak]()
6.0
Better Clarification NeededCons:The stand was inside a Sears Auto Care and I had to call a number to get someone to come to the stand. The gentleman didn't specify that I'd be charged for a whole new day if not returning to Tampa exactly at 24 hrs. When I returned, it was explained why it was double what I was expecting but I could've planned differently had I known it wasn't prorated for an hour or two over. Also didn't have cruise control on the car which is a big feature when driving longer distances.Reviewed 11 Sep. 2017
review from![kayak]()
6.4
Pros:Good on gasCons:It had over 20000 miles on it.was expecting a new model carReviewed 11 Apr. 2017
review from![kayak]()
6.8
Pros:Overall was excellent, system would not let me rate it as I wantedReviewed 30 Nov. 2016
review from![kayak]()
2.8
I got charged for an extra day because BUDGET WASCons:The whole experience.Reviewed 18 Jul. 2016
review from![kayak]()