4.0
They force you to buy insurance even though you’re covered by your credit card ( if applicable) The car was okay but had a lot of scratches and dings around it ( specially the front bumper )and when I returned the car the guy try to blame me for a damage in the lower right side in the bumper even though it was already marked when I received the car in the beginning, also the key fob didn’t work so I have to manually lock and unlock the doors of the carReviewed 15 Nov. 2023
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1.9
I booked the van 3 months before my vacation. They told me that the van was not available and that there was nothing they could do. I did my check in a day before to confirm. Had confirmation number and everything. I also called a week before but no one picked up. Horrible experience. Will never book againReviewed 7 Jul. 2021
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2.0
Pros:Hidden fee's upone arrivalCons:Kayak needs to notify of the extra fee's that need to be paid upon arrivalReviewed 23 Apr. 2021
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6.0
Pros:The car was cleanCons:I almost missed my flight when returning the car due to customer service being late and not contacting me. Now I’m being charge extra $100 without being notified and they are unable to help meReviewed 18 Mar. 2021
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2.0
Cons:MaloReviewed 4 Jan. 2021
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2.0
Cons:When I get to the airport (already have had a pick up truck reserved since 4 months before) they tell me they dont have any pick ups or bigger sized vehicles at all. Had to get a taxi home and look for another vehicle in my city the next day. DO NO MAKE RESERVATIONS HERE IT IS NOT GUARANTEED!!!!Reviewed 3 Jan. 2020
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2.0
Pros:There were no vehicle available of the type I had reserves. They did not offer any compatible. At budget el salvadorCons:I had reserved a month and budget el Salvador did not have any pick up trucos and did not información me until I emailed a question about pricing.Reviewed 23 Nov. 2019
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8.0
The estimate that is given online during the reservation is not actualPros:Very easy to pick up on siteCons:The price quoted online is three times more at pick uo. Which it should be included during reservstion is misleading fir the costumer.Reviewed 25 Jul. 2017
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2.0
Not the Van We ExpectedPros:Customer service wasCons:Ordered 15 passenger van and was informed that they only carry 12 passenger vans. Fortunately, another rental agency had a 15 passenger micro bus available for rental at a lower price.Reviewed 9 Jan. 2017
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5.2
Unsafe VehicleCons:The vehicle had a very dark tint on all windows. Made it unsafe to drive at night. Also, the tires in the vehicle showed a lot of wear on the edges...those tires needed to be replaced long time ago. We had to buy a mandatory insurance policy that was almost 50% of the daily rental fee. They placed a $1,200.00 USD hold on my card for incidentals. Seriously? I did not intend to buy the vehicle...just rent it.Reviewed 16 Dec. 2016
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