Pros: "I liked the food and the service from the crew."
Cons: "Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX."
Cons: "Old plane, I was in business class and no entertainment was offered and no screen was provided in the seats"
Pros: "Had a row upgrade"
Cons: "Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel."
Pros: "The crew was responsive. The food was good too. The screens were nice and personal!"
Cons: "Better dessert options and more variability."
Pros: "Boarding was easy- food was ok. Flight on time"
Cons: "The temperature during the flight was to hot Flight attendance were not friendly which is unusual for Avianca"
Pros: "Pretty much on time. Entertainment options were great. Clean enough."
Cons: "Food was not very good. Extremely salty. Our family of 4 did not eat much of it."
Pros: "I love the movie selection, comfortable seats, courteous staff, delicious meals"
Cons: "Cobros que no se debieron hacer.....depende del supervisor del momento y así hacen los cobros....viaje de El Salvador a Costa Rica y todo bien......de Regreso.......Cobros adicionales y con la misma cantidad de maletas....cual es la razón???depende de como tiene el estado de ánimo del supervisor???MUY MALO"
Pros: "Good service"
Cons: "After cancelling our flight they did not take care of our connecting flights to get me home. Their attitudes for wanting to help was not there. They may need more training in how to prepare"
Pros: "Not much really."
Cons: "Small, basic plane with 0 entertainment or food options. It was short so tolerable but they could definitely do better."
Cons: "Aeromexico has a small plane, it is extremely uncomfortable. Flight Crew are not the friendliest of all."
Pros: "The short lines at check in."
Cons: "The communication or overall handling of the Origin airport staff with the Mexico City staff. Was told COVID test was acceptable in DGO and was not able to fly from MEX to ORD due to “invalid PCR test”"
Cons: "There was very poor communication about a delay that kept increasing. The gate personnel did a poor job keeping us informed and the app showed us as on time despite the delay. So the app did not help either"
Cons: "The fly was delayed since we leave Veracruz and it was late from Mex to LA."
Cons: "my flight got delayed and still have another flight from LA until 6am to get to seattle"
Pros: "Crew was very friendly and the food was excellent."
Cons: "Carry on bag weight limit is only 22 lbs if it’s over you have to pay $30 to check it in."
Cons: "1. Both flights were delayed. They just sent a message and did not apologize for changing the itinerary. 2. Service is really bad"
Pros: "La puntualidad y la amabilidad de la tripulacion"
Cons: "Nos dejaron en una larga espera en un bus que nos transportaria hasta el lugar donde estaba el avion y habiamos muchas personas que estabamos paradas debido a que el bus era muy pequeño e incomodo. La comida muy escasa"
Cons: "We purchased return fares from YVR to Mazatlan, we had something unexpected happen and had to return home at an earlier date than the time we were booked for. We had to purchase new return fares and were told we will not get some sort of a refund. The flights cost us in total almost $3000.00."
Pros: "One of the few airlines left that don’t charge you for carry-on luggage and a meal. They also have a great in-flight entertainment options."
Cons: "Boarding is a little confusing."
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Pros: "Loved it ... I had a layover and my flight from the other airline was late ... did t have a chance to che k in and Aeromexico printed my my boarding ticket at no cost and saved me time to catch my flight !"
Cons: "Same problem with first flight, was charged again for checked luggage because I have a connection in Dallas even though the ticket was purchased at the same time"
Cons: "The flight was delayed a bit more than one hour, we never got notified there was a delay, the in-flight service was less than mediocre, and the overall experience was not good. I'm glad it's over."
Pros: "Nothing about boarding"
Cons: "After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware.."
Pros: "I liked how I was always informed on my phone about my flight I was happy that finally someone cared enough to find me a flight for what I had already paid for."
Cons: "If I had KNOWN that I could stay at the airport (everyone was sleeping everywhere lol) then I would have not paid the $100 extra to only have a 1 hr & 20 min layover instead of a 15 hr layover. Because with possibilities of issues like I had as well as the plane leaving early there’s too much stress. Plus I was almost STUCK in the airport because I didn’t have $1000. The insurance I bought did nothing for me because they said I missed the flight (although the flight left early) UGH"
Pros: "They are always on time and they are one of the few flights that include a meal in flight when traveling national."
Pros: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Pros: "Me gusto que el vuelo salio a tiempo, tamien que los sobrecargos son muy amables y el abordaje aunque se hacen unas lineas enormes es un tanto veloz conciderando la muchedumbre, con el poco tiempo que tienen para ocupar la cabina en realidad hacen milagros, mil dracias"
Cons: "El bocadillo que ofrecen es muy pobre y en mi criterio o mejor no proveer nada o mejorar la calidad, el cafe, bueno; deja mucho que decear. Y bueno que decir de el espacio entre acientos, va uno con las rodillas en el respaldo de el vecino al frente pero bueno en fin no esta todo tan mal, AeroMexico Gracias por sus atenciones."
The TV shows available were way better than other AC flights. Most have only 3 episodes which doesn’t make sense.
Several delays caused us to miss our connecting flight. (Be sure to ask for a meal reimbursement) Several ticket counter people were too stressed to answer our questions regarding new connections.
Firstly is that they cancelled the flight for no reason, and got us a pretty bad alternative to get back from Portugal to San Diego via Toronto.
Cons: "Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable"
Cons: "No more seats, rescheduled for the next day. poor service"
Cons: "Late. Wifi on the aircraft but didn’t work. Inflation GHY service suspended due to reported turbulence."
Pros: "Seats were rather comfy, food was good for an airplane, staff was great."
Cons: "Having to go through security twice, but that is not the Irline’s fault."
Pros: "Good variety of movies"
Cons: "Flight was really late (2.5hrs), certain flight attendants were impolite and unhelpful (which, granted it was very late but also it's a job so?) The main thing was other passengers around me being extremely rude or disruptive toward other passengers"
Cons: "The agents in LAX did not make announcements about a 30 minute flight delay, left a man in a wheelchair in front of where people were exiting, and changed the order of lines 2 minutes before the flight. Rest of flight was very good."
Cons: "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
Pros: "Spaciousness of the aircraft, friendliness of the crew and plenty empty seats!"
Cons: "Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED"
Cons: "Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED"
Pros: "The seat were good after upgrading to economy plus. The crew was very nice."
Cons: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."
Cons: "The boarding process. Passengers having to get out to let another in... I know this is nothing new, but there needs to be a btter w"
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "Delayed just like my first leg. Will never fly United again."
Pros: "Great service in business class, as always."
Cons: "Weather system on the way down, but the pilot and first officer were tops"
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."