When we left, it wasn't Great . People were drinking heavily, very disrespectful Extremely loud, the entire trip. I think the crew members, should have get their attention. Coming back was great.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
Great flight and crew. Food isn't free and neither are headphones...
We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.
The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging
Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone
Delay was not properly communicated. Service, plane, value of ticker were all great.
Excellent service and food in the Club Class. Warmly recommend. Much better than AC.
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
Boarding groups were called up in Spanish only. Luckily I know some of the language. They gave out grilled cheese sandwiches and a cup of fruit. I was very disappointed. I could only eat the cup of fruit because the only other option was vanilla pudding. The entertainment system and seating were great though.
Everything was smooth and crew was very polite and friendly.
Seemed roomier than most US domestic airlines and they served food.
Very long delay but we just made the connection. The requested wheel chairs were not there so I had to assist/carry BOTH of my parents to the gate while carrying their bags so we could make the connection. The plane had no entertainment system and NO WIFI, legroom zero. Restrooms on ALL of flights were dirty and one restroom did not even work properly. I was surprised to see COPA like this since my flight with them in 2013 was incredible, the seats were amazing and the food options were spectacular. Of course, I see this kind of service on many airlines now, with services and hospitality at an all time low. The worse part of the trip was seeing my 90 year old parents go through hell on these flights and having to try and rush to a gate to make the next flight. Never again
Just a minor inconvinient with weather delay! but not Copa's fault
So many hours of flying without salty food is a shame and the fact that they want to sell it to you seems like a rip-off
It's the first time I couldn't check in online because they told me I had to call because there was a problem. Despite having called twice, I had to check in at the airport
Copa is one of the airlines with the best prices and super good service.
I was supposed to have a lay flat seat but they switched planes and there was only a chair
Copa delayed the fight three times. We ended up flying about 24 hours after the original time.
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Cramped seats. Audio jack for the in -flight entertainment was broken.
United airlines was top for my last trip in every way
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
The plane used to go to Chicago was a bit outdated and needed a refresh
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!
I sleep on flights. So not a critic of aintertainment. If I can muffle the engine e noise which is difficult sitting at the wing. Generally it was all OK .
Flight was delayed by 45 min. No problems. Everyone took it in stride.
I was happy with the screen in front of me, that for a long time it was just black and not visually distracting. Then I discovered that I could just turn it off if I wanted to. Then I found some simple games and was happy to play those. I was happy with the service too. I do wish I understood the zones though. I wish there was a way for us to board and disembark more efficiently, or at least to board more efficiently, like having all the window seats fill first from the back to the front of the plane and then the other seats? But I do realize that there are perhaps already hundreds of more industry specialized experts & analysts who have been looking at efficiency for decades! I just take the stop & start boarding process with humour and I happily sit to await a simple departure after all those around me have been standing or bending for far too long. You must be used to it, but it still mystifies me why people hurry up and then just stand there.
It was all great! Everyone was pleasant and cheerful! I was happy to find that the seatbelt fit me....I found last year on another non-Air Canada small plane that I had to request a seatbelt extender and, as a fairly 'normal' menopausal woman who is definitely medically 'obese' and yet not unusually overweight, having to ask for a seatbelt extender was very uncomfortable. I was happy that Jazz, being also a smaller plane with smaller seats, that I did not need to deal with the discomfort and embarrassment because the seatbelt did fit me! I am grateful as even though this seems like a small thing, it has had an impact on me and I've since chosen not to go with that other carrier. I'm sure that Jazz personnel would have been very polite in accommodating me if it had been necessary, just as the other airline's stewards were, however it's in the 'not having to ask' that I have felt much more welcomed and taken care of. Thank you Jazz.
Not very comfortable when stuck in a middle with passengers that encroach on your personal space.
Seat cushion had lost much of its give and the entertainment monitors on the old A320 fleet are small.
Sat on the tarmac with no ventilation for almost an hour, without a single word from the crew. Appalling. When Air Canada goes bankrupt, again, almost everyone in Canada will be cheering.
Some sort of entertainment like movies would be nice. I had exceptionally great service from the people who work there thou and really apricated that after flying with WestJet the last few weeks.
Crew was friendly and helpful; cabin seemed roomy even in economy class.
Long delay, slow boarding and exit. Subpar food quality. Crews are good and hard working .
We were not aware carry-on bags cost extra until we arrived at the airport so, we were charged $240.00 for two small carry- on bags! There was a substantial fee for drinks and snacks. No wifi, or other entertainment was available. Waiting areas were crowded and uncomfortable.
I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!
They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!
Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.
Ok, but these people don’t give you nothing no snack no water
No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.
i was charged $140.00usd for my backpack the only luggage i had was my backpack
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
I don't think anyone actually reads these comments, so I won't spend much time on this submission. If you want to talk, you know how to reach me. The D/FW manager of Avianca (self-identified), Juan Calderon, insisted I buy an onward ticket from San Salvador even though I have diplomatic status in El Salvador and live here. It cost me $1,393 and Mr Calderon would not let me make the ticked flexible so I could get a refund. He went out of his way to be rude to me. He gave me seat 32K -- windowless window seat in the last row and did not offer to let me upgrade even though there were plenty of seats. I have flown well over a million miles in my life and this is the worst experience I have ever had. I would like a refund on the ticket I was forced to buy. Just awful!
Avianca flights to Galapagos and back and well organized and on time.