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2.0
When I booked there was an option for about $10.00 per day for insurance. We took it. When we got to the rental desk we were told that it did nothing, it only protected the third party. Not us or budget. This is very deceptive practice.Reviewed 27 Sep. 2023
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8.0
Our flight was delayed to next day. Budget web site FAQ said that they would honor commitment for 24 hrs, so I didn't call to check. We get to the Budget counter, and then the person at the desk said that they didn't hold it. Fortunately, they still had a minivan that we could use, but this is rather unsettling since we had so many people to move around. Also, would be good in reservation email to say where the Budget reservation area is, e.g. do we need to take a shuttle? Is it in the baggage claim area? (It turns out it's in the baggage claim area in Savannah, but on the other side, so I didn't see it and made a few phone calls to try to figure out where it was). So overall everything did end up ok, but I think a few small tweaks here and there would really smooth the customer experience.Reviewed 9 Jul. 2023
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2.0
Don't rent electric carsReviewed 4 Jul. 2023
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10.0
The expedited drop off processs without getting in a line was great.Reviewed 15 Mar. 2023
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6.0
I was told that, because I had my own insurance policy if I had an accident I would have to pay a daily fee for each day the vehicle was not rentable. Is this true. I have never heard of this unfair policy before.Reviewed 4 Mar. 2023
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2.0
Reserved an economy car but they stated none were available and tried to give me an electric vehicle despite there being extremely limited charging stations on Hilton Head and Savannah (I actually didn’t see a single one the whole trip). Instead of a complimentary upgrade they charged us $20 a day for a non-electric luxury vehicle.Reviewed 20 Jan. 2023
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10.0
This is the first time EVER that the price on the quote was the same as the price I was charged. HAPPYReviewed 11 Jan. 2023
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8.0
The first car we got had malfunction of all the electronic controls for the seat heater, air conditioner, heater. We had to change cars but the first car was terrible.Reviewed 28 Oct. 2022
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10.0
Great serviceReviewed 23 Oct. 2022
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6.0
Extremely slow at pick up counter, car had paper plates that expired in June, and no scanner available at drop off to confirm car return.Reviewed 22 Oct. 2022
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4.0
Pick up line was ridiculous. Had to sign up for fast break vs waiting what would have been HOURS in line 🤨. And now I’m out that fast break fee . UNACCEPTABLE!!Reviewed 17 Oct. 2022
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2.0
It took over 90 minutes to get my car upon arrival. Budget was not prepared for arrivals and was not even apologetic.Reviewed 10 Oct. 2022
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