"They did not have any s to rent."(in 3893 reviews)
"Even though I booked a , there were none available for me."(in 3893 reviews)
Overall Rating6.0 OkayBased on 91 reviews
Cleanliness
6.8
Comfort
6.7
Overall
6.0
Pick-up/Drop-off
6.1
Value for money
6.2
Recent reviews
Traveler rating
9
10
3
8
0
0
26
Find reviews that mention:
2.0
TERRIBLE AND UNACCEPTABLE. This is the email I sent to Budget customer service and have received NO RESPONSE. I am writing to express my extreme dissatisfaction with the unacceptable situation I am currently experiencing at the Budget rental car counter at Dallas Fort Worth International Airport (DFW). I arrived at approximately 1:00 PM CT with reservation confirmation number 75010174 and have been waiting in line for over two hours and fifteen minutes. After 90 minutes of waiting, a single announcement was made stating that Budget has no available vehicles and is awaiting more to arrive, with no estimated time of arrival provided. I am currently one of approximately 60 customers in this line, all of whom are understandably frustrated and upset by this complete lack of preparedness and communication. This situation is a direct result of negligent business practices and demonstrates a severe disregard for your customers' time and travel plans. To arrive at a major airport with a confirmed reservation and be told there are no cars available, with no clear timeline for resolution, is simply unacceptable. The lack of timely and informative communication has only exacerbated the frustration of everyone waiting. We have been left standing in line for an extended period with no clear understanding of when or if we will receive the vehicles we reserved. I’d like this to be addressed ASAP and be properly compensated. I look forward to your response and a resolution to this unacceptable situation. Additionally, The car I received has dysfunctions. The infotainment system does not work it is completely frozen and there for the radio, CarPlay, navigation, etc. DOES NOT WORK. No music. In my rental car. For my drives within Dallas and to and from Austin. I have troubleshooted with no success. Again, this is unacceptable. Please find a resolution.Reviewed 9 Apr 2025
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2.0
It was a nightmare. Wasted $80 on Ubers to and from the airport and they told me they didn’t have a car for me. They should not make reservations if they are not actually reserving that car for you, it’s wrong.Reviewed 16 Mar 2025
review from
2.0
I arrived at the Budget counter at 6pm to find five people in line and only one agent. The line was closed and new arrivals were directed to the Avis counter. The Avis counter had 8 people in line and only one agent. After about 20 minutes another agent was added, but the line had grown even longer. As an agent finished they asked if there were any Avis or Budget Premier customers and took them first (that was frustrating, but I understood why). It seemed like we would be waiting at least an hour to get our car. I noticed that the Sixt counter next door had only one person in line and two agents. I used my phone to book a car with Sixt and dumped my Budget reservation. As I left with my keys I whispered to others in the Avis line, "Sixt has cars and they are quick..."Reviewed 11 Feb 2025
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10.0
Front desk staff was excellent. Courteous and competentReviewed 14 Jan 2025
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8.0
Car was excellent and met our needs very well. The exterior of car was dirty and windshield especially. Tucson does not have rain that often, so car could have been washed.Reviewed 25 Oct 2024
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2.0
Terrible service that doesn’t follow their terms and conditions.Reviewed 17 Sep 2024
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2.0
Was over charged when i was told there would bw no extra charge for the differwnt carReviewed 4 Sep 2024
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2.0
I got to my reservation time and there was maybe 12-15 people in line with two workers in the front. I stood in line for over 2 hours. Not once did the employees apologize. Maybe 3-5 people left the line to enterprise and was in line less than 15 minutes. Myself after the 2 hours past my reservation time, one worker just grabs her stuff and just says “someone will be with you”. Waiting for the one desk employee for around 20 minutes. I make it to the counter to find out that budget did not have the car I reserved. I left the counter and walked to enterprise. I will never go back to budget.Reviewed 20 Aug 2024
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6.0
The woman at the service desk was very kind. Unfortunately, the mini van was damaged before I got it off the lot so I had to get another one. The second van was not clean. Very poor representation for Budget.Reviewed 4 Jun 2024
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8.0
I needed a car at the last minute due to a canceled flight from Tucson. The only way to get to our destination for a celebratory event was to book a flight on another airline from Phoenix. I was able to make a car reservation online from my phone which was easy to do. When the counter opened the service person was very helpful but the added charges were very confusing and unclear. What started as a less than one-day rental to get from the Tucson airport to Phoenix airport costing about $100 turned into a rental for less than 8 hours for $250. Otherwise, the rental was excellent.Reviewed 21 May 2024
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8.0
Kayak didn't prompt me for my FastBreak number so I initially had to stand in line, which was 10+ people and didn't move the entire time I was there. I eventually managed to add my reservation to FastBreak and was able to get my car there but I would have wasted a huge amount of time if that didn't work.Reviewed 18 Apr 2024
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8.0
Wait at the counter was a little long and they didn’t have the revised pick up time correctReviewed 1 Apr 2024
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