2.0
The rep charged my credit card with multiple wrong charges which my bank instantly alerted me too while I was at the counter. I confronted the rep who mumbled something about “oh yeah I fix I fix” but never explained why he did that. So he charged over $1,600 on my credit card for a rental that was reserved for $738. This put my card over the limit because he said the mistaken charges don’t come off right away. So we were unable at that point to complete the rental and we’re stranded at the checkout! Btw.this happened last time at the Budget counter also. What kind of scam are the running??Reviewed 19 Apr. 2023
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6.0
I arrived at 2:15PM and was told they close at 2:00pm on a Saturday. I was denied my rental until I raised a fuss. There is/was no mention on the reservation that the store closed at 2:00. Only one staff member on hand for multiple customers. Will not use them again.Reviewed 25 Apr. 2022
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8.0
Cons:Fuel consumptionReviewed 28 May 2021
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8.4
Pros:convenience of kiosk locations.Cons:pricing, windshield was dirty and couldn't be clean, was always streaky and precip stuck to all the mirrors and windows from overnight.Reviewed 29 Dec. 2019
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6.0
Pros:The car was comfortable, clean, and fuel efficient. They gave me a ride to the Metro, but it's not close to the Metro.Cons:I was charged another day for late return. I thought I had until noon, but I picked up at 10:48AM. The location was in the basement of the Marriott with only one man working and only a couple of cars. When I arrived to return, the office was closed while the one man working there was buying his lunch.Reviewed 10 Aug. 2017
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8.8
Good Service - a few bumps in the roadPros:Got a brand new minivan. Service was kind and helpful.Cons:The ezpass box was still open from the previous user so I was charged for tolls. I kept it open after the first one when I went through the full service line and it was automatically charged. Costs really climb with taxes or any added coverage.Reviewed 4 May 2017
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9.6
This experience with Budget (and rental cars in general) was a good onPros:I liked the ease of Kayak finding me a rental in my price range. Then, the experience with Budget was great. The day before my reservation, I had to request that my dates be change, and the very nice person at Budget (the one in the local office) was very accomodating, even though her computer showed they were low on cars. Pick up and drop off were both easy, and the rental office (While small - this was at a local Sheraton hotel), was close to my home.Reviewed 20 Apr. 2017
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10.0
The agency employee was very friendly and efficienPros:He was very pleasant and helpful, he even gave me directions since I was driving to my sister's house and I usually fly. When I returned the car, he was just as efficient with the paperwork and even asked if I had a nice visit with my sister. I only regret that I didn't ask his name so that I could let the company know that they've got a great employee in that office! ThanksReviewed 23 Nov. 2016
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6.4
Major Mixup: Either Kayak or Budget Sent Me To ThePros:The car itself was just fine.Cons:Either Kayak or Budget really messed up by sending me an email confirmation to a pickup location that was different from where the actual pick up location was. The Budget agent was not able to locate my reservation despite show in them my confirmation email im person. They then proceeded to rent me a vehicle at a higher price than what I had a reservation for.Reviewed 19 Dec. 2015
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