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10.0
Clearer location details on pick up - advise was not with the main car rental pick up officesReviewed 2 Oct. 2023
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2.0
Pick up was a breeze but drop off was not well marked, no parking spots left, no one would answer their phone when called to inquire. The gas station (Love’s) was across the street but no gas was available - which was surprising. I returned the car with a quarter tank and had to eat the fuel cost bc I was bumping up against my time. I was floored at the $154 fuel charge for filling up 3/4 of a tank on a full size Kia. My bad for sure - but they really stick it to you for that so be careful! Stop at mile marker 9 for gas. A lot of the other ones that advertise gas didn’t have a station near the exist.Reviewed 4 Jul. 2023
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10.0
Very smooth check out process. Very helpful when needing to change check in time and location.Reviewed 3 Jul. 2023
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4.0
Car was old and damaged. Didn't get the car we wanted. Waited almost an hour to get it. Staff was at least nice.Reviewed 10 Jun. 2023
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4.0
Able to obtain a rental was what went right. The rental I was five only had 57 miles left in the tank and I brought it back with 100 miles on it and was charged a fuel fee. This should not have been done.Reviewed 18 Apr. 2023
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4.0
The van seats were dirty and wet when I got in it. Although I had pre ordered the van over a month ahead they had to go get it from somewhere else which took an hour. The people were kind and helpful as I waited.Reviewed 7 Apr. 2023
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10.0
Everything was great!! My birthday was 2 days before I rented the car so the lady at the window gave me a birthday discount. Definitely will rent again.Reviewed 21 Mar. 2023
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2.0
I requested a compact car, but none were available. The minivani was assigned was so complicated and confusing that on several occasions I feared I would cause an accident. I am hoping to receive a refund for what turned out to be a very stressful experience.Reviewed 21 Feb. 2023
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4.0
I showed up at 8 am to get the car I reserved and it was not available. My options were either to drive a truck (not optimal for a long road trip), pay $200 more for a different car, or wait for one to become available. The clerk also didn't want to give me a certain car to take one way. It was a pretty frustrating experience overall considering I made a reservation far in advance.Reviewed 3 Jan. 2023
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4.0
Second time booking with budget and they have manage to bill me twice each time for vehicle that had prepaidReviewed 24 Oct. 2022
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8.0
the car wasn't clean as expectedReviewed 13 Oct. 2022
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2.0
It said on the website debit card authorization, but due to airport policy I was unable to pick up without a credit card. Therefore I didn't receive my rental. The garage area also had poor reception when I had to work with Discover.Reviewed 6 Oct. 2022
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