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2.0
They ran out of cars! And didn’t tell anyone so people waiting in line for hours.Reviewed 3 Oct. 2022
review from![kayak]()
8.0
The car was a little dirty and hadn't been thoroughly cleaned. We also ended up with an SUV instead of a compact car as requested (I don't like driving big cars). I didn't have to pay extra for it (most people would consider it a bonus I guess). But they were very quick with both pickup and dropoff, and overall it was good value for the money.Reviewed 12 Sep. 2022
review from![kayak]()
4.0
Just an overall heads up, they don’t have a lot of vehicles so when you go in to pick up your reserved vehicle, they have to wait for someone to drop off their previously rental vehicle. Then, they turn it around immediately-so no cleaning the vehicle at all. Our vehicle had a check engine light on it as well. Customer service is luck luster-they do not care if you have to wait.Reviewed 12 Sep. 2022
review from![kayak]()
2.0
We cancelled this order and now concerned that you do not have the confirmation that we cancelled. Thanks so much for taking care of your software glitchReviewed 12 Sep. 2022
review from![hotelscombined]()
6.0
Drop off was a little vague. They were closed so i had to guess what to do with the keys.Reviewed 14 Aug. 2022
review from![kayak]()
8.0
Would like to pick up the car with a full tank and not only 1/4 which forced me to find gas quicklyReviewed 10 Aug. 2022
review from![kayak]()
4.0
I arrived to the Budget office and they didn't have cars. Need to wait over a hour for a car to arrive.Reviewed 8 Aug. 2022
review from![kayak]()
2.0
I arrived at 9:45 AM to pick up the car that I booked for 10:00 AM and didn't get the keys until about noon. There was one employee covering both Avis and Budget at the downtown DC location, and he was working really hard and being very efficient, but he simply couldn't keep up. The gas tank in the car was not full, and, after driving about 100 easy miles, the oil light turned on shortly followed by the braking system light and several warnings about the lane departure prevention and adaptive cruise control systems. The agent at the CHO airport location was not remotely concerned about the state of the vehicle when I called and asked for advice. As a result of the late start and the slow, limping conclusion, I had to extend my time with the car and pay extra. I don't plan to rent through this service, Budget, or Avis ever again.Reviewed 27 Jul. 2022
review from![cheapflights]()
2.0
The keyless entry stopped working - Budget wanted us to go to Walmart for the parts ourselves (who didn't have the equipment anyway). Car didn't lock and didn't have a manual entry. Had to call tow and they still charged us the full amount.Reviewed 19 Jul. 2022
review from![kayak]()
10.0
All was easy - both picking up and dropping off.Reviewed 3 Jul. 2022
review from![kayak]()
8.0
Car was new and excellent! Pickup took too long, there was a line with only one person working.Reviewed 30 Jun. 2022
review from![kayak]()
2.0
They cancelled my reservation and did nothing to rectify it. I ended up having to take a bus two hours away to get a car because they were sold out.Reviewed 27 Jun. 2022
review from![kayak]()