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Krystal Grand Punta Cancun
4 stars

Krystal Grand Punta Cancun

Blvd. Kukulcan km 8.5, Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 891 5555
From
C$ 267
Cheapest

rate per night

6.9
Okay
based on 1997 reviews
1,997 reviews
Room type
Provider
Nightly total
Standard Room
C$ 267
King room
C$ 288
Deluxe room
C$ 315

Photos of Krystal Grand Punta Cancun

Overview

Rating

Reflect Krystal Grand Cancun offers an all-inclusive family-friendly getaway. The resort has many accommodations to keep every family member happy and entertained.

Reflect Krystal Grand Cancun is located just 25 minutes from Cancun International Airport and is near the hustle and bustle of downtown Cancun. If guests are looking to do a little shopping or visit some authentic local restaurants, they're within a short drive of many options. Guests who want to stick around the resort property can sit back and relax by the pool or beach with a drink in their hand or join one of the many outdoor activities on offer. There's a wide variety of activities that guests can get involved in, from yoga to wine tasting to Mayan astronomy classes.

The hotel boasts 395 rooms with many different rooming options. Guests can choose anything from a Deluxe Room to an Altitude Suit. Each room or suite has a view of either the beautiful resort or the endless ocean. All rooms and suites have a private balcony or terrace, along with King-size or Double/Queen beds. Guest can also enjoy a turndown service every evening, 24-hour concierge and room service, along with a mini bar that's freshened daily.

With the all-inclusive package at Reflect Krystal Grand Cancun, guests have access to limitless gourmet a la carté dining options, unlimited international top-shelf spirits, and non-alcoholic beverages. Guest also have access to the fully-equipped fitness center and oceanfront bars.

Reflect Krystal Grand Cancun also offers an Explorer’s Club for guests with kids ages 3 to 12 years. They offer supervised activities and programs daily to give parents a break while keeping their children safe and entertained.

Rating
6.9
Okay
Based on 1,997 verified guest reviews

Latest deals for Krystal Grand Punta Cancun

Thu 10/4
Fri 11/4
Superior Room
2 double beds
2 double beds
bed type unknown
Double room
bed type unknown
2 double beds
bed type unknown
Standard Room
bed type unknown
2 double beds
bed type unknown
King room
bed type unknown
bed type unknown
bed type unknown
Deluxe room
1 king bed
2 double beds
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.

Amenities at Krystal Grand Punta Cancun

  • Snorkeling
  • Outdoor pool
  • Beachfront
  • Spa and wellness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Valet parking

Services and conveniences

  • ATM on-site
  • Business centre
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Private check-in/check-out
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

General

  • Executive lounge access
  • Family rooms
  • Storage available
  • Quiet street view
  • Beachfront
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • Tile/marble floor
  • City view

Things to do

  • Gift shop
  • Board games/puzzles
  • Game room
  • Golf
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Cooking classes
  • Beauty salon
  • Pool table
  • Water sport facilities (on site)
  • Windsurfing

Pool and spa

  • Heated pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Spa bath
  • Toilet

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Trash cans

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Coffee machine
  • Dining table

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Accessibility and suitability

  • No smoking
  • Designated smoking area
  • Disabled Access
  • Elevator

Outdoor

  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Bedroom

  • Sofa bed
  • Wardrobe or closet

Workspace

  • Laptop safe
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Aerobics

Reviews of Krystal Grand Punta Cancun

6.9
Okay
1997 verified ratings
Wonderful
787
Very good
329
Good
306
Okay
133
Fair
136
Mediocre
99
Poor
207

Summary of reviews

Guests say
Guests highlighted the hotel’s fantastic location, especially its proximity to the beach and nearby nightlife. Many reviewers praised the cleanliness of the hotel and the helpfulness of the staff. However, the service received significant criticism, with guests reporting long wait times for check-in, issues with restaurant reservations, and other service-related problems that detracted from their overall experience.
AI-generated from customer reviews
Location9.5 out of 10
Cleanliness9 out of 10
Service1.5 out of 10
Sort by:Most recent

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All reviews

2.0
Poor
Pikesh, Mar 2024
Only one elevator worked the entire time we stayed there out of 4 elevators, took about 20 mins or more each time we wanted to go in and out. Run down and out of date room / decor and furniture. It felt like a hourly motel off highway.
6.0
Okay
Adrian, Jan 2021
Pros (+) Great staff Altitude tower is great Grand tower is 3 stars
Cons (-) Upgrade the grand tower
4.8
Mediocre
Anonymous, Jul 2019
Pros (+) I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad. We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm. we had to call the manager and after arguing with us they started to bring us food. The breakfast place and the resta...
Read more
7.1
Good
Anonymous, Feb 2018
Pros (+) Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
10
Wonderful
Anonymous, Dec 2016
Pros (+) To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons (-) The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
10
Wonderful
Anonymous, Apr 2016
Pros (+) A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.

Location

Blvd. Kukulcan km 8.5, Zona Hotelera, 77500 Cancún, Quintana Roo

What's nearby

  • Delphinus Punta Cancún223 m
  • Forum Beach337 m
  • Playa Caracol0.5 km
  • Playa Chac Mool0.9 km
  • Cancun Golf Club at Pok Ta Pok1.9 km
  • Playa Tortugas2.8 km
  • Acuario Interactivo3.6 km
  • Playa Marlin4.1 km
  • Playa Langosta4.1 km
  • Kukulcan Plaza4.3 km
  • Torre Escenica4.8 km
  • Parroquia de Cristo Resucitado5.2 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Krystal Grand Punta Cancun

Low season

May

High season

December

Average price (weeknight)

C$ 454

Average price (weekend night)

C$ 496
Cheapest month to stay with an average 22% drop in price.
Most expensive month to stay with an average 69% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Krystal Grand Punta Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Krystal Grand Punta Cancun

  • If you’re after a cheap room at Krystal Grand Punta Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in May and June.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Krystal Grand Punta Cancun, plan to stay on a Wednesday or Tuesday. The most expensive day is usually Thursday.
  • The cheapest price a room at Krystal Grand Punta Cancun was booked for on KAYAK in the last 2 weeks was C$ 372, while the most expensive was C$ 510.
  • How long should you stay at Krystal Grand Punta Cancun? KAYAK users usually book their rooms here for 4 days.
See more tips

FAQs when booking at Krystal Grand Punta Cancun

  • What are some of the services I will receive at the spa in the Krystal Grand Punta Cancun Hotel?

    There are some extra services available, so if you're interested in booking the hotel because of the spa services it provides, you're in luck. Aromatherapy is one of the spa's services that it provides to help you feel better. Both body washes and facial therapies are available for your skin. You will also be able to indulge in hydrotherapy treatments, pedicures, manicures, and massages to help your body relax. The spa is open every day of the week and during the daytime hours.

  • What are some of the outdoor features available to me at the hotel?

    When choosing a hotel, it's crucial to take into account a variety of factors, including whether or not you'll appreciate the outdoors as much as the interior. The seaside position of the hotel is one of the exterior elements that will enable you to admire the surroundings. A lovely garden and picnic area are also available at the hotel for your use if you simply want to unwind. At the hotel, there is a terrace where kids can play or where barbeques can be hosted.

  • What makes Krystal Grand Punta family-friendly?

    There are a number of things that make the hotel an ideal place for you and your family to consider staying based on some of the family-friendly services that are offered. You have access to any of the four outdoor pools which are adequate for the whole family to enjoy. There is also a children’s pool which is suitable for those not old enough to swim in the main pool. Additionally, there is a fitness center, a full-service spa, and a playground where you can have some quality time with your kids.

  • What are some ways that the hotel may enhance my dining experience?

    The hotel offers a range of dining-related services to improve your overall experience. You should anticipate a complimentary cooked-to-order breakfast being served every morning at the hotel on time. A total of four restaurants serving a variety of foods are also available to you, along with one coffee shop where you can sip a hot beverage. Additionally, the hotel has four lounges/bars where you may enjoy your preferred alcoholic beverage, as well as a poolside bar for your convenience if you're near the pool. If you merely want to eat in your hotel, you can also get 24-hour room service.

  • What are some security and safety features available at the hotel?

    If you are traveling with valuables, you should be aware of the safety features while making your hotel reservation. The hotel has a working security system that will notify you if anything happens. The hotel does not allow mobile key admission to the rooms to ensure the safety of your possessions there. Your belongings can be kept in a safe that is available upon request rather than in the hotel rooms. There are working smoke detectors to make sure you are informed in the event of a fire emergency.

  • Where is Krystal Grand Punta Cancun located?

    Krystal Grand Punta Cancun is located at Blvd. Kukulcan km 8.5, Zona Hotelera in Hotel Zone, 9.2 km from the centre of Cancún. Delphinus Punta Cancún is the closest landmark to Krystal Grand Punta Cancun.

  • When is check-in time and check-out time at Krystal Grand Punta Cancun?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Krystal Grand Punta Cancun.

  • Does Krystal Grand Punta Cancun offer free Wi-Fi?

    Yes, Krystal Grand Punta Cancun offers free Wi-Fi.

  • Does Krystal Grand Punta Cancun offer free parking?

    Yes, Krystal Grand Punta Cancun offers free parking.

  • How far is Krystal Grand Punta Cancun from the airport?

    Krystal Grand Punta Cancun is 17.7 km from Cancun. Krystal Grand Punta Cancun is 71.5 km from Cozumel.

  • Does Krystal Grand Punta Cancun have a pool?

    Yes, Krystal Grand Punta Cancun has a pool on-site.

  • How does KAYAK find such great Krystal Grand Punta Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Grand Punta Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Grand Punta Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Grand Punta Cancun.

See more FAQs

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3-star hotel
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3-star hotel
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5-star hotel
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3-star hotel
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8 Excellent (1,563 reviews)0.76 kmFree toiletriesC$ 182+
4-star hotel
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Good to know

Value for money

6.8

Distance to downtown

9.2 km

Nearest Airport

Cancun

Distance to airport

17.7 km