The Ritz-Carlton Cancun
Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 0808
Cheapest
rate per night
8.8
Excellent
based on 247 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| Zenhotels.com | C$ 161 |
| Agoda.com | C$ 190 |
| Expedia | C$ 212 |
Good to know
Value for money |
8.0 |
|---|---|
Distance to city centre |
9.4 km |
Location rating |
9.3 |
Nearest Airport |
Cancún |
Distance to airport |
12.9 km |
Rooms
Double Rooms
C$ 257+
Bed type
Provider
Total stay + taxes & fees
King bed
C$ 257
King bed
C$ 267
King bed
C$ 283
Double bed
C$ 306
Double bed
C$ 307
Double bed
C$ 310
Double bed
C$ 310
Unknown
C$ 318
Unknown
C$ 318
Double bed
C$ 334
Unknown
C$ 342
King Rooms
C$ 206+
Bed type
Provider
Total stay + taxes & fees
Unknown
C$ 206
King bed
C$ 212
Unknown
C$ 253
King bed
C$ 253
King bed
C$ 264
Unknown
C$ 298
King bed
C$ 310
King bed
C$ 311
King bed
C$ 317
Unknown
C$ 320
King bed
C$ 324
King bed
C$ 340
King bed
C$ 394
King bed
C$ 403
Unknown
C$ 405
Unknown
C$ 559
Standard Rooms
C$ 177+
Bed type
Provider
Total stay + taxes & fees
Twin bed
C$ 177
Unknown
C$ 270
Unknown
C$ 385
Reviews
Pros
| "Very clean, impeccable service." | (in 20 reviews) |
|---|---|
| "Beach was amazing and very peaceful." | (in 4 reviews) |
| "Loved the friendly staff." | (in 27 reviews) |
Cons
| "Expensive not worth the money." | (in 3 reviews) |
|---|---|
| "the room was terrible" | (in 4 reviews) |
| "We have a very soft bed at home that no hotel has matched." | (in 6 reviews) |
Traveller rating
109
21
7
3
2
Time of year
Traveller type
Show reviews that mention
+
-
ExcellentJul. 201910.0
loved everything. lovely experience
-
ExcellentJun. 201610.0
Great Service that meest every expectation
Great service that is unmatched. A very warm and welcoming atmosphere
-
GoodSep. 20157.1
Nice but not 5 star
clean quiet location
Spa is not up to 5 star standards limited dining choices
-
ExcellentMay 20158.8
Among the top hotels in Cancun, but...
Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
-
ExcellentMay 20159.7
the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
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About
Overview
The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.
The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.
In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.
Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.
The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.
Features
8.8 Excellent
based on 247 reviews
9.3
Cleanliness
9.2
Comfort
9.2
Staff
8.0
Value for money
Check in |
3:00 PM |
Check out |
12:00 PM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Business centre
Car rental
Wake-up service
Executive lounge access
Daily housekeeping
Wi-Fi
Fax/photocopying
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Shoeshine
Shops (on site)
Heated pool
Room service
Smoke alarms
Heating
Special diet menus (on request)
Tour desk
Physical distancing in dining areas
Physical distancing rules
Spa
Hot tub
Interconnected room(s) available
iPhone dock
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Express check out
Hairdryer
Fitness centre
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Air-conditioned
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle (surcharge)
Babysitting/child services (surcharge)
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Internet (surcharge)
Pets not allowed
Staff follow all safety protocols as directed by local authorities
Parking (surcharge)
Playground
Pool with a view
Private beach
Coffee shop
Bathrobe
Private bathroom
Garden
Private check-in/check-out
24hr front desk
Steam room
Private parking
Shuttle service (additional charge)
Storage available
Spa and wellness centre
Wedding services
Radio
Ticket service
Outdoor tennis
Terrace/Patio
Disabled Access
Beach towels
Towels
Safety deposit box
Sea view
Seating area
Elevator
Massage
Slippers
Alarm clock
Balcony
Bathtub
Breakfast in the room
Telephone
Carpeted
CD player
Toilet
Safe
Sauna
TV
Valet parking
Desk
VIP room facilities
FAQs when booking at The Ritz-Carlton Cancun
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Photos
All Photos
01 of 35
Reviews about The Ritz-Carlton Cancun
“Amazing and friendly staff... the property is immaculate... food is great.”
“Spectacular service. Outstanding restaurants. Beautiful in all regards. A perfect home away from home!!”
“Service was very very good”
“The size of everything - spacious and clean. I also loved how big the gym is. The view of the rooms overlooking the pool and beach are amazing.”
Location
Most Popular Landmarks
- Kukulcan Plaza 1 km
- Playa Marlin 1.2 km
- Acuario Interactivo 1.9 km
- Museo Maya de Cancun 2.6 km
- Playa Delfines 3.8 km
- El Rey Ruins 3.9 km
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