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|"Very clean, impeccable service."||(in 20 reviews)|
|"Beach was amazing and very peaceful."||(in 4 reviews)|
|"Loved the friendly staff."||(in 27 reviews)|
|"Expensive not worth the money."||(in 3 reviews)|
|"the room was terrible"||(in 4 reviews)|
|"We have a very soft bed at home that no hotel has matched."||(in 6 reviews)|
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loved everything. lovely experience
Great Service that meest every expectation
Great service that is unmatched. A very warm and welcoming atmosphere
Nice but not 5 star
clean quiet location
Spa is not up to 5 star standards limited dining choices
Among the top hotels in Cancun, but...
Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.
The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.
In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.
Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.
The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.
based on 247 reviews
Value for money
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Reviews about The Ritz-Carlton Cancun
Most Popular Landmarks
- Kukulcan Plaza 1 km
- Playa Marlin 1.2 km
- Acuario Interactivo 1.9 km
- Museo Maya de Cancun 2.6 km
- Playa Delfines 3.8 km
- El Rey Ruins 3.9 km