The Royal Caribbean - An All Suites Resort

The Royal Caribbean - An All Suites Resort

8.3
Excellent

Based on 1,386 reviews
 
Blv. Kukulcan KM 17 Lote 50 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
  +52 998 848 8226
The Royal Caribbean - An All Suites Resort - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
Agoda.com C$ 110
TripAdvisor C$ 139
C$ 139
Agoda.com
per night
TripAdvisor
per night
TravelCLICK
per night

Rooms

Check-in
Check-out

Double Rooms

C$ 139+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 139 per night
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C$ 139 per night
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C$ 180 per night
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C$ 337 per night

Standard Rooms

C$ 110+

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Bed Type
Provider
Nightly Base Price
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C$ 110 per night
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C$ 151 per night
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C$ 151 per night
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C$ 157 per night
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C$ 161 per night
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Unknown
C$ 178 per night
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C$ 178 per night
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C$ 184 per night
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C$ 184 per night
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C$ 184 per night
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C$ 186 per night
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Unknown
C$ 189 per night
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C$ 195 per night
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C$ 203 per night
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C$ 204 per night
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C$ 209 per night
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C$ 210 per night
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C$ 242 per night
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C$ 252 per night
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Unknown
C$ 296 per night

Reviews

Traveller rating

118
61
29
6
1

Time of year

Traveller type

Show reviews that mention

+
dollars to pesos
like the pictures on line
pool bar
mexican food
right by the beach
change room
beach is nice
room to suite
beautiful resort
beautiful view
great staff
hotel is good
bit unpersonal
  • Okay
    May 2018
    5.1

    Check in time is 4pm and chec out 11am We’ve reached early. One Receptionist offered us early check in at 12:30pm and finished all paperwork. Then another receptionist came in and said room is not ready and they were cleaning - which took till 3:45pm ! Food at the restaurant is average

  • Good
    Jul 2016
    7.4

    Customer service

    The resort is beautiful and is definitely a nice place to stay. Great rooms and great pool, right on the front of the beach.

    We stayed 5 days and they made us move rooms after two nights. They told us when we would moved they would move our stuff for us as long as it was packed into the next room. When it came time to move we had a tour all day and we had to leave our suit cases outside with the bellmen until 10 at night. Then when we did get the room we had to complain four times about the wifi not working.

  • Good
    Jun 2016
    7.4

    Decent hotel, overcharges for everything, staff no

    The wifi was alright, not amazing. Skype calls were a little choppy. The wifi reached the pool area and green lawn area but not all the way to the beach. The hotel had beach towels, snorkeling gear, boats, and other cool gear for rent. The beach was really nice. There's a safe in the room where valuables can be kept. The air conditioning was great, and it was easy to take the bus right outside the hotel. The staff spoke English and was very helpful.

    During checkin, we had a very unfriendly RBF lady check us in. The rest of the staff was friendlier, but it we did not have a good first impression. Every Sunday, every single guest is required to switch rooms for some odd reason. It was super annoying because we either had to be there at 11am - 12 noon and compromise plans to move rooms, or give our luggage to the bellhop and tip him. The restaurant served small portions for a high price with mediocre food. The hotel advertising makes it seem like there's multiple places to eat, but there's only one restaurant, a cafe, and a grocery store. You also have to use your room card to pay for things around the hotel. This was annoying when we were not able to check in until 4pm but were waiting at the hotel.

  • Okay
    Dec 2015
    6.0

    Would not repeat

    Our suite was very comfortable, the beach was excellent. Will not repeat due to unmotivated (unless tipped) staff, poor food.

    The staff make no effort unless tipped. This is quite different from our preferrencet where staff earn great tips with great service. Bartenders were bored. Why? Charging $4-6 for a drink probably encouraged many people to BYO. That might have been the desired effect, but it made the place feel extra dull. Food was really very disappointing, and it's inexcusable (I mean seriously, embarassing even for a guest) for "Paco's Tacos" at the Royal Sands to serve such terrible quality Mexican food. It was unrecognizable as Mexican food. Just sad. so the next day we tried burgers at Tradewinds and could not finish them, they had such a weird funk to their mystery meat bulk storebought selves. We avoided the restaurants for the remainder of our stay. When you have a captive audience and you abuse that with crap food it's disappointing to say the least.

  • Excellent
    Sep 2015
    9.7

    Amazing Resort!!

    The room my wife and I stood had an amazing waterfront view.

  • Okay
    Sep 2015
    6.0

    Very clean very friendly employees love it

    The food friendly employees, clean

    The credit card we had to use

  • Excellent
    Jul 2015
    9.7

    Excellent

    Love the location, the service, and the overall facilities. The view of the beach from my room was awesome. Everything was excellent, and for the price, it really is great deal!

    Elevators are a bit far, at least from the area where I stayed on the 3rd floor, so it made it difficult to choose from walking far to using the stairs on a bad knee.

  • Okay
    Jun 2015
    6.0

    The staff was very accommodating. Location was a 10 minute cab ride to the shops and restaurants of Cancun. This could be a great place to stay since it has a kitchenette and dinning room area. We only stayed for one night but discussed this would be a great week long stay location to cook breakfast and dinners.

    The crowd was very older in age and the décor in the rooms were outdated.

  • Excellent
    Apr 2015
    9.7

    Excellent

    We really liked this resort. The facilities including rooms as well as public spaces were all kept squeaky clean. The pool area is beautiful and features a swim up pool bar that was a great spot to cool off and enjoy a frosty beverage. The beach featured powdery soft white sand that never got hot under foot no matter how hard the sun beat down on it.

    Similar to a cruise ship, this Resort uses a cash less system where your room key is your credit card. It is easy to over spend when you can't keep close tabs on spending. A few delicious dinners at the Tradewinds Restaurant, a couple drinks at the bar and before you know it your running a higher tab than anticipated.

  • Okay
    Apr 2015
    6.0

    View

    Wait for front desk service

  • Excellent
    Mar 2015
    9.7

    Great quiet spring break

    Fantastic resort 12th time staying there. Perfect distance for if you wanna get into party scene but also wanna get away from it.

    Nothing.

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About

Overview

Escape to paradise. Sink your toes into soft white sand thats always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis and sail boating. The Royal Caribbean, an All Suites Resort offers plenty of activities for families and friends and after a busy morning, visit the spa for a selection of relaxing massages and therapies. Dine on fresh seafood or timeless Italian classics. Experience attentive service that will make your vacation exceptional. The Royal Caribbean gym has the latest cardiovascular and weights machines. For dining at The Royal Caribbean, Tradewinds restaurant offers International and Italian favorites and there is a convenient take-out counter. There are theme nights and cookouts during the week. A complimentary guest shuttle bus also puts the activities and entertainment available at the other Cancun Royal Resorts within your grasp. As environmental responsibility, the resort purifies its own water.

iHotelier/iStay

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.3 Excellent

Based on 1,386 reviews

9.6

Pool

9.3

Breakfast

5.1

Value for money

1.9

Wellness Area

Things to Know

  • Great view
  • Clean rooms
  • Friendly service

Check in

4:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Bicycle rental
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Free parking
Playground
Private beach
Storage available
Terrace/Patio
Increased Accessibility
Elevator
Massage
ATM on-site
Business centre
Laundry facilities
Express check out
Hairdryer
Coffee shop
Babysitting/child services (surcharge)
Pets not allowed
Designated smoking area
Wedding services
Outdoor tennis
Game room
Golf
Spa
Hot Tub
No smoking
Cable or satellite TV
Kitchen/Kitchenette
Sauna
Linens
Towels

Photos

The Royal Caribbean - An All Suites Resort - Cancún - Pool All Photos (11)
The Royal Caribbean - An All Suites Resort - Cancún - Attractions Attractions (1)
The Royal Caribbean - An All Suites Resort - Cancún - Balcony Balcony (1)
The Royal Caribbean - An All Suites Resort - Cancún - Beach Beach (1)
The Royal Caribbean - An All Suites Resort - Cancún - Bedroom Bedroom (3)

Location

Most Popular Landmarks

  • Museo Maya de Cancun 167 m
  • Playa Delfines 1.3 km
  • El Rey Ruins 1.4 km
  • Kukulcan Plaza 3.6 km
  • Playa Marlin 3.8 km
  • Acuario Interactivo 4.4 km

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