The Royal Caribbean - An All Suites Resort

8.6
Excellent

Based on 1,789 reviews
 
Blv. Kukulcan KM 17 Lote 50 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
  +52 998 848 8226
The Royal Caribbean - An All Suites Resort - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
Agoda.com C$ 111
TripAdvisor C$ 141
C$ 141
Agoda.com
per night
TripAdvisor
per night
TravelCLICK
per night

Good to know

Value for money 5.8
Distance to city centre 10.8 km
Location rating 8.7
Nearest Airport Cancun
Distance to airport 11.1 km

Rooms

Check-in
Check-out

Standard Rooms

C$ 111+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Unknown
C$ 111 per night
IMAGE
Unknown
C$ 153 per night
IMAGE
Unknown
C$ 153 per night
IMAGE
Unknown
C$ 159 per night
IMAGE
Unknown
C$ 163 per night
IMAGE
Unknown
C$ 180 per night
IMAGE
Unknown
C$ 180 per night
IMAGE
Unknown
C$ 186 per night
IMAGE
Unknown
C$ 186 per night
IMAGE
Unknown
C$ 186 per night
IMAGE
Unknown
C$ 189 per night
IMAGE
Unknown
C$ 192 per night
IMAGE
Unknown
C$ 197 per night
IMAGE
Unknown
C$ 205 per night
IMAGE
Unknown
C$ 207 per night
IMAGE
Unknown
C$ 212 per night
IMAGE
Unknown
C$ 213 per night
IMAGE
Unknown
C$ 245 per night
IMAGE
Unknown
C$ 255 per night
IMAGE
Unknown
C$ 300 per night

Double Rooms

C$ 141+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Unknown
C$ 141 per night
IMAGE
Unknown
C$ 141 per night
IMAGE
Unknown
C$ 183 per night
IMAGE
Unknown
C$ 341 per night

Reviews

Pros

Cons

Traveller rating

191
76
32
7
1

Time of year

Traveller type

Show reviews that mention

+
beach is nice in 64 reviews
beautiful resort in 30 reviews
beautiful view in 48 reviews
bit unpersonal in 10 reviews
change room in 19 reviews
dollars to pesos in 3 reviews
great staff in 88 reviews
hotel is good in 51 reviews
like the pictures on line in 39 reviews
mexican food in 38 reviews
pool bar in 71 reviews
right by the beach in 75 reviews
room to suite in 17 reviews
  • Okay
    May 2018
    5.1

    Check in time is 4pm and chec out 11am We’ve reached early. One Receptionist offered us early check in at 12:30pm and finished all paperwork. Then another receptionist came in and said room is not ready and they were cleaning - which took till 3:45pm ! Food at the restaurant is average

  • Good
    Jul 2016
    7.4

    Customer service

    The resort is beautiful and is definitely a nice place to stay. Great rooms and great pool, right on the front of the beach.

    We stayed 5 days and they made us move rooms after two nights. They told us when we would moved they would move our stuff for us as long as it was packed into the next room. When it came time to move we had a tour all day and we had to leave our suit cases outside with the bellmen until 10 at night. Then when we did get the room we had to complain four times about the wifi not working.

  • Good
    Jun 2016
    7.4

    Decent hotel, overcharges for everything, staff no

    The wifi was alright, not amazing. Skype calls were a little choppy. The wifi reached the pool area and green lawn area but not all the way to the beach. The hotel had beach towels, snorkeling gear, boats, and other cool gear for rent. The beach was really nice. There's a safe in the room where valuables can be kept. The air conditioning was great, and it was easy to take the bus right outside the hotel. The staff spoke English and was very helpful.

    During checkin, we had a very unfriendly RBF lady check us in. The rest of the staff was friendlier, but it we did not have a good first impression. Every Sunday, every single guest is required to switch rooms for some odd reason. It was super annoying because we either had to be there at 11am - 12 noon and compromise plans to move rooms, or give our luggage to the bellhop and tip him. The restaurant served small portions for a high price with mediocre food. The hotel advertising makes it seem like there's multiple places to eat, but there's only one restaurant, a cafe, and a grocery store. You also have to use your room card to pay for things around the hotel. This was annoying when we were not able to check in until 4pm but were waiting at the hotel.

  • Okay
    Dec 2015
    6.0

    Would not repeat

    Our suite was very comfortable, the beach was excellent. Will not repeat due to unmotivated (unless tipped) staff, poor food.

    The staff make no effort unless tipped. This is quite different from our preferrencet where staff earn great tips with great service. Bartenders were bored. Why? Charging $4-6 for a drink probably encouraged many people to BYO. That might have been the desired effect, but it made the place feel extra dull. Food was really very disappointing, and it's inexcusable (I mean seriously, embarassing even for a guest) for "Paco's Tacos" at the Royal Sands to serve such terrible quality Mexican food. It was unrecognizable as Mexican food. Just sad. so the next day we tried burgers at Tradewinds and could not finish them, they had such a weird funk to their mystery meat bulk storebought selves. We avoided the restaurants for the remainder of our stay. When you have a captive audience and you abuse that with crap food it's disappointing to say the least.

  • Excellent
    Sep 2015
    9.7

    Amazing Resort!!

    The room my wife and I stood had an amazing waterfront view.

  • Okay
    Sep 2015
    6.0

    Very clean very friendly employees love it

    The food friendly employees, clean

    The credit card we had to use

  • Excellent
    Jul 2015
    9.7

    Excellent

    Love the location, the service, and the overall facilities. The view of the beach from my room was awesome. Everything was excellent, and for the price, it really is great deal!

    Elevators are a bit far, at least from the area where I stayed on the 3rd floor, so it made it difficult to choose from walking far to using the stairs on a bad knee.

  • Okay
    Jun 2015
    6.0

    The staff was very accommodating. Location was a 10 minute cab ride to the shops and restaurants of Cancun. This could be a great place to stay since it has a kitchenette and dinning room area. We only stayed for one night but discussed this would be a great week long stay location to cook breakfast and dinners.

    The crowd was very older in age and the décor in the rooms were outdated.

  • Excellent
    Apr 2015
    9.7

    Excellent

    We really liked this resort. The facilities including rooms as well as public spaces were all kept squeaky clean. The pool area is beautiful and features a swim up pool bar that was a great spot to cool off and enjoy a frosty beverage. The beach featured powdery soft white sand that never got hot under foot no matter how hard the sun beat down on it.

    Similar to a cruise ship, this Resort uses a cash less system where your room key is your credit card. It is easy to over spend when you can't keep close tabs on spending. A few delicious dinners at the Tradewinds Restaurant, a couple drinks at the bar and before you know it your running a higher tab than anticipated.

  • Okay
    Apr 2015
    6.0

    View

    Wait for front desk service

  • Excellent
    Mar 2015
    9.7

    Great quiet spring break

    Fantastic resort 12th time staying there. Perfect distance for if you wanna get into party scene but also wanna get away from it.

    Nothing.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Boasting outdoor tennis courts, an outdoor heated pool and a private beach, The Royal Caribbean - An All Suites Resort is a luxurious place to stay in Cancun. It has a spa and wellness centre, as well as free Wi-Fi, a beauty centre and a sauna.

Guests can soak up the outdoors on the terrace or enjoy a drink at the bar. Amenities include facial and body treatments, plus a kids club and a kids pool. Those staying at the property can also hire a bicycle to explore Cancun and its surrounds.

The elegant rooms at the resort have wireless internet access, tea and coffee making facilities and a kitchenette. There are also multiple rooms geared towards families.

The on-site restaurant serves international and Italian dishes in a themed setting. A selection of dining options are also available in the area.

The Royal Caribbean - An All Suites Resort offers a golf course and is close to the area's popular attractions. The staff at the tour desk are available to book and organise activities in Cancun.

HotelsCombined

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.6 Excellent

Based on 1,789 reviews

9.4

Breakfast

9.3

Pool

5.8

Value for money

3.0

Wellness Area

Things to Know

  • Great view
  • Friendly service

Check in

4:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Babysitting or child care
Car rental
Concierge service
Currency exchange on-site
Gift shop
Bicycle rental
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Tennis
Air-Conditioned
24 Hour Front Desk
Safe
Free parking
Playground
Private beach
Storage available
Terrace/Patio
Disabled Access
Elevator
Massage
ATM on-site
Laundry facilities
Laundry service
No smoking
Express check out
Free Internet
Pets not allowed
Free long-term parking
Business centre
Kid-friendly
Room service
Casino
Golf
Spa
Child pool
Scuba diving
Coffee shop
Kitchen/Kitchenette
Sauna
Airport Shuttle
Designated smoking area
Game room
Hot Tub
Hairdryer
Cable or satellite TV
Linens
Towels

Location

Most Popular Landmarks

  • Museo Maya de Cancun 167 m
  • Playa Delfines 1.3 km
  • El Rey Ruins 1.4 km
  • Kukulcan Plaza 3.6 km
  • Playa Marlin 3.8 km
  • Acuario Interactivo 4.4 km

Cancún Travel Guide

Learn about Cancún on KAYAK

Getting Around

Cancun 11.1 km
Playa Del Carmen 59.2 km

Nearby hotels

Closest

8.3 Excellent (2,846 reviews)
0.17 km
C$ 142+
8.7 Excellent (2,537 reviews)
0.17 km
C$ 162+
8.5 Excellent (2,779 reviews)
0.34 km
C$ 295+

Cheapest

7.7 Good (1,065 reviews)
2.23 km
C$ 94+
8.3 Excellent (2,846 reviews)
0.17 km
C$ 142+
8.7 Excellent (2,537 reviews)
0.17 km
C$ 162+

Most recommended

9.1 Excellent (6,934 reviews)
0.6 km
C$ 339+
9.1 Excellent (814 reviews)
1.4 km
C$ 447+
9.1 Excellent (3,987 reviews)
1.71 km
C$ 214+