Kent Car Rentals

Cons: They did not have the truck that I had reserved. Luckily, my equipment was able to fit in a van, which they did provide as an alternative.

Cons: It was a bit disconcerting to realize the insurance I bought was third party, and we had to do the vehicle inspection for no insurance. Fortunately there were no incidents requiring the use of the insurance.

Cons: I reserved a car for my trip to Seattle. The system actually reserved a car in Kent!!! So I got there and I was told that I had to take a cab to Kent ( aim not from the Seattle are and I have no clue as to where Kent is. However it would defeat the purpose of renting a car. And the clerk told me that there were no cars available, I was not offered the help or anybody called the Kent location to see if they could take the car to SEATAC-No help at all from the Budget SEATAC location!!. So I got on Kayak and reserved a vehicle at the same location I was just told there were no cars available.!! I rent from Budget several times a year btw.

Cons: I didn't know that I had to return it exactly at the time I picked it up. I was told it was to the minute. That added a bit a stress. When I booked it I didn't know exactly when I would be picking it up so I estimated and I got there early and had to sit and wait until that time or extra fees would have been applied. I think there should be some flexibility.

Cons: I prepaid for the rental in February to pickup at noon on August 26th, but the rental was not available until 2:30. The Hertz representative on site was not very helpful. I had to call Hertz directly before I finally received the service I needed. All this was happening while my wife and 4 kids were at the airport waiting, and hungry for lunch.

Cons: My flight was delayed, so I had to pick up the car at 10PM instead of noon, or even noon the following day (I had agreed to pay the full price). I tried to call the local Avis for three hours the day before to clarify my reservation. Nobody at the local office answered. I called literally 50 times. Nobody at the national office could help. The next morning (still before arriving in the city of the rental) I tried calling again. Finally after 2 hours and 30 attempts the manager finally answered and couldn't help me at all. She had no suggestions and kept saying "it is what it is." This was the worst rental experience of my life. I will never rent from Avis again.

Cons: The inside smelled like pee, and the Avis people said that was normal.

Cons: They did not have a cat available for my reservation. You're good a taking the reservations but not actually reserving - which is the most important part of the reservation process.

Cons: Cost more to change reservation by two hours. Also car had very squeaky brakes.

Cons: Will NEVER use them again! Went down the road paid twice as much but the service at Enterprise was much better..had the worst experience at Avis...they need to learn how to communicate...

Cons: Closing early for the holiday is fine if you let people know that have reservations to pick up a car. Showing up and finding out is very bad service. Never again.