Pros: Everything was smooth and your customer service was very pleasant on both ends.

Great beginning, poor ending

Pros: Everything except the ending. We rented a Nissan Sentra in Santa Clara, CA. The process went smoothly, we mastered the GPS (never having used one) and had a great trip to Bellingham, WA. where we turned it in. No problems. In Vancouver BC, we rented a Chevy Malibou at the train station. The agent went out of his way to make sure we had what we needed at the best price. We told him we could return the car there, but needed to be at the airport by 4:45. No problem, he said, just drop off the car, put the keys in the drop box, go around the corner and call a cab. We never did master the GPS as it wanted us to return to the station no matter what we entered as the destination.

Cons: What we didn't like besides the GPS was the fact that we did return the car to the station by 3:45 AM. However, the station does not open until 5:00 AM. Clearly we had a problem. Running to the nearby Tim Hortons, we found a security agent who called us a cab and told us we could probably return the key at the airport. Since we live in VT we needed to get to the airport. Enter Johnny, the cab driver who was a huge help. He drove us to the underground Hertz office. No drop box. (Other rentals have theirs!) Office opened at 5AM. Johnny drove us to the Delta departures gate, unloaded the luggage, where I waited for 1/2 hour for my husband to return the keys. The agent was not helpful, telling him to put the keys in the box. He was not aware there was no box to drop the keys in. He said he would return the keys to the station. In the meantime, I waited at the end of the endless line of passengers so we could check in. We made it by 3 minutes. It was nerve-wracking and not at all fun! Please tell the helpful agents at the train station, that it is not unlocked until 5:00AM, so if people have to catch early flights, they cannot return the keys there nor at the airport!! Other than that, Hertz was great! Sincerely, Kay Ellis