Pros: The vehicle was great and reasonably priced, but most importantly the staff at the Waterloo location was great!
13 Oct 2016
Pros: Easy pickup and return of the car!
28 Nov 2015
Impressive service from a car rental company
Pros: I recommend this particular Enterprise site in Waterloo on Weber St. Surprisingly very professional service and courteous staff (even the staff that wasn't directly serving me) which was a nice change from most of my experiences with other major car rental companies.
Staff were engaging, efficient and polite. I would go back based on the service alone.
Site was generous enough to let me off on a 30' late return too!
Cons: No particular complaints.
17 Oct 2016
Pros: Pick up was easy, staff was friendly, car was clean and smooth
Cons: Wasn't told about the young drivers fee until after I paid. Didn't have many cars to choose from
4 Nov 2016
expensive with car problems
Cons: was 800 km from home. car ran fine for 95% of the time. drove to the grocery store in the city i was visiting and then the car wouldn't start. ended up having to pay $70 for them to bring a new car to me. the bill was already at $290, so i had a total of $360 for a 4 day trip. not sure if this was standard in the business to charge extra for problems that the customer didn't cause. i think my car rental days are over.
13 Nov 2016
Pros: nice people to deal with.
12 Jul 2017
Pros: Great service. Got a shocking phone call when I found out all the cars returned were damaged and I didn't have a rental. But Fasid called me back a short time later and managed to find me a car. Great service. will be back again for site. And the weekend service being opened is a HUGE +.
17 May 2016
Pick up was a nightmare!
Pros: Van fit a family of 5 and a dog just fine for a long trip.
Cons: I waited 2.5 hours at the airport for this van to arrive. It looked like it had been washed with a dirty cloth. The interior was filthy, very much in need of a vacuum.