9.6
Pros:Helpful, friendly staffCons:It was really goodReviewed 17 Dec. 2019
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5.2
Pros:I had requested full coverage insurance for this rental. The agent who issued the car to me never added that coverage. Unfortunately I was involved in an accident and I was told that I wasn’t covered.Cons:Having been listened to better at the time of pick up and to have been covered by the requested full coverage insurance.Reviewed 14 Nov. 2019
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5.6
Frustrating experiencePros:Car was perfectly clean, and had better features (forward automatic braking) than most rental cars.Cons:Car was reported as full but came with 3/4 of a tank, though they did reimburse my refueling. Impossible to add a second driver without both drivers going to the desk, which is much stricter than any other rental company I have experienced.Reviewed 6 Jul. 2018
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7.6
Cons:No ride was provided to my homeReviewed 27 Mar. 2018
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2.0
Poor customer servicePros:Clean and goood quality carCons:Poor customer serviceReviewed 4 Feb. 2018
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8.0
Pros:efficient serviceCons:no one at the parking to collect vehicleReviewed 2 Jan. 2018
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6.4
Cons:Drop off was OK, but car not ready until 45 minutes after pick up time. And only one lady at the counter handling 3 different car rental companies. She was great, but overworked.Reviewed 24 May 2017
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10.0
ExcellentPros:Cooperative representative, ready good carCons:NothingReviewed 10 Mar. 2017
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6.0
Not the car size I bookedPros:Good staffCons:I searched Kayak fir a full size car deals , and your web site shows an offer from Dollar company that I took. When I went to pickup the car they inform me that it will be Nissan Versa!!! Which is a impact car. I had to pay more money to upgrade to full size car.They also charge me much higher for the insurance that the online options.Reviewed 10 Nov. 2016
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2.0
Worst Experi nice Ever!!Pros:NothingCons:Dollar left me stranded without a vehicle. When I arrived at dollars counter, I was informed that they do not except debit cards. Unfortunately this is all I had with me and I had no other means of transportation. This was not mentioned anywhere in my reservation information from kayak.com. The agent at the counter told me that this was kayak.com's problem not a dollars issue.Reviewed 25 Nov. 2015
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