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2.0
Horrible experience. Never got the car. I ended up renting at another company while standing in line. Dollar is the worst. Second bad experience in as many trips.Reviewed 5 Sep. 2023
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2.0
Staff extremely rude at dollar Philadelphia airport. Shouted abuse at usReviewed 18 Aug. 2023
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2.0
My paid reservation was set for 12 noon stood in line for three hours yes, three hours no exaggeration until I finally received. My frontal family had to sit in a hot airport for three hours. Totally irresponsible on the car rental company.Reviewed 9 Jul. 2023
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2.0
There was no experience. Your site allowed us to book a rental car as an alternative mode of transportation home so we stopped looking for other rental cars. When we got to the Dollar counter we found out they weren’t honoring any of the reservations made that day nor would they allow us to leave the state with their cars with our confirmed one way reservations with kayak. I’ll never use kayak again.Reviewed 2 Jul. 2023
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2.0
I had to wait 2 hours in line to pick up my vehicle. The staff seemed like they were doing the best they could, but it was pretty ridiculous considering I had just gotten off a long flight, then had a 4 hour drive ahead of me. I'm not sure I'd rent from them again unless it was a last resort. The process seemed really inefficient.Reviewed 30 Jun. 2023
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6.0
I believe front desk agent took advantage of the fact that booking said wild card for the car and assigned EV just to charge upgrade fee in order to get a gasoline vehicle.Reviewed 5 Jun. 2023
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2.0
I waited over an hour to pick up my rental car. I requested a minivan and they gave me a Honda pilot.Reviewed 11 May 2023
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8.0
The gal at the desk when I got there tried to tell me the vehicle I have reserved/paid for online wasn't available and I had to argue to get them to make the car available... Other than that, things were okay.Reviewed 18 Mar. 2023
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10.0
All was great. Your employees were wonderful.Reviewed 12 Feb. 2023
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2.0
O waited close to 3 hours for an available vehicle after checking in. To tell me that there was an issue and they were not renting me a vehicle.Reviewed 21 Nov. 2022
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10.0
The Eagles and the Phillies were playing the same weekend so it was a bit crazy Saturday but the Dollar/Thrifty crew did a great job getting everyone a car.Reviewed 27 Oct. 2022
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2.0
The shuttle didn’t show for pickup. Waited a half hour (another lady waited an hour), ended up taking an Avis/Budget shuttle and walking from there. The dollar shuttle was sitting by the door with the engine running, but didn’t move while I was there. I was one of two customers and the staff was annoyed to have to put their phones down to help me. They told me to take the car in spot 29, it was the wrong car, the agent at the exit said they had been doing it all day. I will not be using Dollar at PHL ever again.Reviewed 4 Oct. 2022
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