I asked for a pick up but the store I rented from said I wasn’t in their zone. It was a 17 minute drive. They offered to change my rental to a closer location to me but that location doesn’t do pick ups. Despite that being their main corporate motto and why I chose enterprise. So I had to walk about 20 minutes for pick up. There was a line out the door when I arrived. 45 minutes later I was served and rushed. I wasn’t the only 10am appointment but the 8,9, and 11 am all showed up at the same time and there was no priority. Got my day off to a rush. I booked an economy car to save fuel and deal with narrow highland roads and told him that. He said he upgraded me to a Mini Cooper, I said cool. But it was a countryman. Very bulky and made the first few days a tough drive. I was then surprised to have a visa bill 3x my quote. They double charge for the insurance and had to deal with that over the phone. Thankfully all sorted and drop off was fine in Glasgow. They actually drove me back.
It was smooth and better then expected.
We rented the car from noon but i had previously communicated that we would land late afternoon and even asked for instructions to get to the rental place at that time - we felt the agency was doing a scam that anyone not showing up at the indicated time of the booking would get their reservation cancelled so the rental agency would get the full amount and do a rebooking at the same or more expensive rate - this created a very bad experience even if we in the end paid the same price as promised after several arguments with them
Overall, I had a really good experience with Enterprise. The team was super helpful and professional. I had booked an SUV, but since the previous customer returned it late, I was given a citadine instead. It wasn’t ideal for long drives or hiking, but the staff were very friendly and did their best to help—even if the delay pushed my plans a bit. The car was in good condition, and since I had full insurance and the fuel tank option, I returned the vehicle without any problems. The whole return process was quick and easy. Despite the small hiccup, the service was great, prices were competitive, and the staff made it a positive experience. I’d definitely rent with them again! But they are following policy, so as long as the car is returned in good condition, they won’t try to scam you.
Very good and would highly recommend them
When we arrived, the company informed us that our car had been rented to someone else since we got there with more than 2 hours of delay and they could not provide another car before three days, which seriously impacted our vacation as we had a tour planned with reservations for every night. Nobody ever informed us of this policy, particularly in the confirmation emails that we had. No compensation was provided, although we had to rent another car last minute and expended much more money. An absolute shame.
