10.0
The man I was dealing with in the office at pick up could not have been nicerReviewed 19 Apr. 2022
review from![kayak]()
2.0
A car was available for me to drive. That was good. The bad: 1) Original quote was for £ 275 - the local Hertz desk charged me £ 691 and tried to charge me over £ 800!! 2) I requested an automatic transmission and got a stick 3) there was a huge scratch in the rear passenger door 4) There was no return sign at the Inverness airport for Hertz, all the other rental car agencies were represented but not Hertz. We had to drive around for 10 min trying to find it, and luckily saw the tiny Hertz sign upon leaving the airport. Kind of a disaster regarding the drop off.Reviewed 22 Oct. 2021
review from![kayak]()
10.0
We enjoyed our Ford Kuga for our Scottish Highlands road trip. Although the car doesn't have the oomph as other cars, it certainly met our needs. The car had ample space for our luggage and provided a good ride.Reviewed 18 Oct. 2021
review from![kayak]()
1.9
Because of a late flight, my wife and daughter did not get to the Hertz office in time to pick up the rental. They had to arrange to pick it up the next day losing a day of the intended contract. For them to do this, they charged an extra $150.00!! Thank you Hertz, I will not be back.Reviewed 25 Aug. 2021
review from![kayak]()
2.0
Pros:I cancelled two months ago.Cons:My cancellation might have been processedReviewed 4 Jun. 2020
review from![kayak]()
8.8
Cons:The offering of insurance prior to getting the vehicle should have been better , since the insurance at the counter was outrageous. Also the drop off should have been described, since in that airport it is rather convoluted.Reviewed 18 Feb. 2020
review from![kayak]()
3.6
Pros:Car was size as describedCons:We were charged much more than was quoted. In addition there was some damage to the car which we noted at pick up but Agent told us it was all documented. They are now trying to charge us for the damage.... And they upped the rate by 50%. SCAMReviewed 28 Oct. 2019
review from![kayak]()
3.2
Pros:Car was in good conditionCons:Hour wait in line, overwhelmed agents. Once we finally got to an agent, waited another half hour for car to be cleaned. When returning car to Aberdeen airport, gas station was closed and didnt accept American credit cards.Reviewed 11 Aug. 2019
review from![kayak]()
3.6
Pros:Gas mileageCons:The car had connectivity issues. I couldn’t connect my mobile phone to charge it or use its map. On my way, I stopped by two Hertz location hoping that they change my car but they didn’t. I am not satisfied with this rental at all.Reviewed 18 Jul. 2019
review from![kayak]()
9.6
Pros:Friendly staff at both pickup and drop off.Cons:Long distance between drop off and departure terminal--and NO SHUTTLE.Reviewed 27 Jun. 2019
review from![kayak]()
2.0
Pros:Terrible - the entire system was down and they could not move for 3 hours - even though I am a part of President's circle. Ridiculous. I am switching from Hertz - this with 7 others on a holiday? wowReviewed 10 Jun. 2019
review from![kayak]()
9.6
Cons:Did not like being charged for second driverReviewed 12 Sep. 2018
review from![kayak]()