Reviews for Budget in Edinburgh
- All reviews 100%
21 Sep 2017
Gave damaged car & overcharged
Pros: Very little because they are very frustrating to deal with.
Cons: Damaged car needed to be exchanged, cutting into vacation time. They then tacked on damage charges that wee already documented on pickup. Budget has since refused to send an itemized bill explaining their crazy charges. Very frustrating!
9 Sep 2017
Pros: Great staff.
Cons: Finding gas stations near the drop off point.
12 Jul 2017
Pros: Price, service, car
Cons: Had to wait when I arrived about 15 mins
14 Jun 2017
Cons: Worse than average rental car gouging. Reservation was for car from 9:30am to 9:30am -- exactly 9 days. Total base price was approx $216. However, adding a second driver, whose only effect on Budget was to reduce chance of accident from driver fatigue, raised total price to about $368. We arrived at pick-up a few minutes early, and were logged in at 9:12am. However, we were given a defective car and the process of discovering this and getting a replacement car meant that we really didn't have our car until after 9:45. Our return receipt shows that the car was returned at 9:49 (19 minutes late), although at least ten minutes of this time was waiting for agent after we arrived. Bottom line -- we actually had use of our rental car for a few minutes less than 9 days, but we were charged for TEN full days days -- that is, approximately $40 more than in our original agreement -- because they calculated that we had it for 9 days and 0.6 hours. Previous experience with Avis, last year. Declined all extra insurance coverage with clear oral agreement at rental counter, but didn't read contract carefully and missed that I was being charged for it anyway. This almost doubled price of the rental, and Avis was adamant in refusal to correct the mistake -- or deliberate deceitful and exploitative behavior? -- of their counter agent . Budget/Avis - a good company to avoid!