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2.0
The customer service at this location was terrible. I purchased collision coverage through Kayak. Enterprise didn't accept the insurance. Well, they never heard of the insurance carrier, so they didn’t accept it. I say they, because the manager and another employee were both giving me the runaround. Telling me, if something happened to the vehicle, I’d be liable for the damages. They said, the damages would need to be covered under my car insurance, then I would need to seek reimbursement through Kayak. They pushed their insurance coverage on me. That’s what they are trained to do. They had me over a barrel. I was heading on a trip. Worst management team. The car was a scratched to hell all over the place. Banged up too. I didn’t care because I had purchased their full coverage. They gave me the dumpy car.Reviewed 4 Feb. 2023
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2.0
Site let me reserve and pay for a car but then they had none. In fact, they told me that they had 80 new reservations when they arrived that morning and only 10 cars to rent so 70 people were left out in the cold.Reviewed 1 Aug. 2022
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10.0
The guys at enterprise were great. The computer went down when I went to check in which added a few minutes but wasn’t bad. The insurance through the website is not the same insurance as at the rental place also there is a $300 deposit which is affordableReviewed 8 May 2022
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7.9
Kayak needs to better coordinate with Enterprise: I used Kayak’s web page to book an Enterprise car for local pickup of rental car at Englewood Enterprise location. However, after completing my booking online with kayak, I received a call from Englewood Enterprise location saying they didn’t have have cars available until two days after my booked pickup time. I then called Enterprise’s national number, and fortunately was able to transfer my booking to the distant DIA location to pick up the car on the day I had booked it. Kayak/Enterprise need to better coordinate websites for car availability.Reviewed 25 Aug. 2021
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10.0
Pros:Great customer serviceCons:The car could have been cleaned betterReviewed 9 Oct. 2020
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2.0
Cons:All big companies we’re taking reservations bun none had cars available , big scam from kayakReviewed 17 Sep. 2020
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9.6
Boxer DayPros:The office was so busy and maybe understaffed but the employee that helped us was working so hard and doing his best to help everyone even though we were all getting grumpy because it was taking longer than we hoped.Reviewed 2 Jan. 2019
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8.4
Pros:The car was fine. We had good service from John Froehm (spelling may be wrong) at the airport enterprise after we ended up at a rental location that wasnt' anywhere near where we wanted to be. We were thankful that there was another car that they were able to give us at the location that we wanted. John was very helpful.Cons:Kayak did not seem to be upfront about the fact that the car we ordered was not anywhere near the airport. This almost became a problem for us but the airport rental place was able to work with us and help us out.Reviewed 27 Jan. 2017
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8.8
Pros:Very friendly staff at both locations. I liked that there was a courtesy call too to ask how it was. The car was very comfortable and great overall, but the back window was near impossible to see out of. Looking forward to renting again.Cons:Car was very dirty when I got it. Both inside and out.Reviewed 30 Dec. 2016
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8.0
Pros:They upgraded our car for the same price as we had a lot of equipment to take. Staff in Englewood were friendly.Cons:We went on a two week road trip so did have to get an oil change on the way,Reviewed 22 Sep. 2016
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10.0
Pros:The car was very gas efficient and very clean when I got it and I returned it in the same condition.Reviewed 4 Sep. 2016
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