Book Enterprise Rent-A-Car car rentals in Lubbock

Reviews for Enterprise Rent-A-Car in Lubbock

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

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Poor

1

2.0

Pros:Vehicles were not ready, nor did they ever be ready.Cons:having vehicles ready (even replacements would have been better than nothing)Reviewed 14 Jun. 2021

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10.0

Pros:It was a typical car rental experience I just was surprised that they didn’t take debit card.Cons:It was a good little car for a few daysReviewed 23 Feb. 2021

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10.0

Pros:The staff was very knowledgeable in what they mnew.Reviewed 5 Oct. 2020

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3.2

Pros:I placed my reservation online to pick it up at a specific location in Lubbock. I called ahead to verify that my reservation was made and was told that the facility closed at 2pm. I made sure to be on site by 12:30pm only to find out that this address was closed down. I saw a note to visit another facility within the same city. I drove to that site and was there just after 1pm. They didn't have any trucks on hand like I had reserved. They did find one at a 3rd location. They did offer to get the vehicle for me but the 3rd address was only 2 miles from my home. By the time I got to the 3rd site, they already rented 1 of the 3 trucks remaining. I was able to obtain a truck and drive to my destination but I feel there was much confusion and all of the employees were aware of the incorrect address.Cons:The site needs to be updated so that your potential renters won't waste their time going to wrong address. And if I place a reservation for a specific type of vehicle, then there should be one available when I get there and not just by chance.Reviewed 9 Jun. 2020

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8.0

Pros:Staff at Lubbock we're very helpful and accommodating. Vehicle was good.Reviewed 9 Jun. 2019

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2.0

OverchargedCons:Overcharged. Asked why. Told there was $100 deposit. There were no issues or other charges, but amount on my credit card was more than quoted. Asked about it at drop off. Was told they'd have somebody from customer service call. Nobody ever called. Sent messages but they have not been returned. Resorted to disputing partial charge with my credit card. Never had this happen before and it is quite disappointing.Reviewed 1 Sep. 2018

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2.0

Keep up with technologyPros:NothingCons:Everything. Start accepting debit cards not just only credit cardsReviewed 29 Aug. 2017

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7.2

Pros:Agent did not try to talk us into buying additional coverages and options for the car.Cons:Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.Reviewed 9 Aug. 2017

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6.0

Cons:Confusion over coverage, which was accidentally charged to me, even though I rent cars often.Reviewed 5 Jan. 2017

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2.0

Car rentals should have cars on the lot for rent.Pros:Nothing about them was acceptable.Cons:They didn't have a car to rent and when asked why they shrugged their shoulders! I asked for a recommendation on what to do and they offered no help.Reviewed 9 Dec. 2016

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6.0

Good gas mileage but dirtyPros:Awesome gas mileage for my cross country road trip (40+ mpg). Drove easy, quick pick up.Cons:Filthy seats throughout. Had multiple stains and dirt in front and back.Reviewed 30 Jul. 2016

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• What is the most popular rental car from Enterprise Rent-A-Car in Lubbock?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Lubbock.

• How many car rental locations does Enterprise Rent-A-Car have in Lubbock?

  Enterprise Rent-A-Car has 5 rental locations in Lubbock. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Lubbock airport (LBB)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Lubbock airport (LBB)?

  Yes