Book Enterprise car rentals in Madison

Reviews for Enterprise in Madison

Recent reviews

Traveler rating

Excellent

0

Good

1

Okay

1

Mediocre

0

Poor

0

Find reviews that mention:

car availablecustomer service

car was greatgreat customer

get the cargreat service

staff was very helpfulgreat price

airport locationpick up and drop

2.0

Absolutely horrible experiencePros:NothingCons:I went to the rental car location and the doors were locked. A girl unlocked the door and poked her head through to tell us they were closed. When I told her I had a reservation with a confirmation #, she simply repeated that they were closed. When I asked if they could just rent me a car anyways because I had a confirmation number, she said she couldn't because they didn't even have the keys to the cars anymore; that the cars were being taken over to the airport location and I needed to go there to get a car. Frustrated, I went to the airport location where the desk guy informed me that they were completely out of cars and that they don't get cars from the other location and he was confused why the girl at the other location would even say that because they are completely different enterprises. I didn't get a car which ruined my trip.Reviewed 7 Dec. 2015

review from

7.6

Pros:Online rental was fast and easyCons:The class of car I rented was not available. I ended up taking a smaller one, which was ok. I left without any type of paperwork about the rental. I was asked about an online receipt which I never got. The tank was less than half full, so I wasn't sure how much needed to be in the car when I returned it. Again No paperwork. The renatl agent was very nice, but the process left something to be desired.Reviewed 6 Jul. 2017

review from

2.0

Reserved a car for a closed EnterpriseCons:Reserved car for 12pm on a Saturday, that particular Enterprise closed by then. Kayak went through with the reservation anyway. Customer service could not be reached to fix the situation since they were closed as well.Reviewed 27 Nov. 2016

review from

10.0

Pros:Friendly and courteous staff fastCons:nonthingReviewed 4 Apr. 2017

review from

10.0

Great experience!Pros:People were helpful and friendly. Car was very reliable. We put lots of miles on it and had not trouble.Reviewed 27 Jun. 2017

review from

2.0

They gave the car to someone else.Pros:Nothing.Cons:They gave the car away. They didn't care. I was late to pick up the rental. Nowhere in the fine print did it indicate the car would be given to someone else if I didn't arrive promptly.Reviewed 1 Aug. 2016

review from

10.0

excellent servicePros:customer service was fantastic. I love how nice everyone was and swift they were with getting use the carCons:there isn't anything didn't like. they were a pleasure to deal withReviewed 29 May 2017

review from

2.0

Service was so awfulCons:We were givin misleading information by TWO enterprise employees on the phone. This and maybe an error through price lines booking website led to two days of hassle, three trips to the nearest enterprise rental an hour away from our house, and our vacation being cancelled. All because I put my faith in this business, our reservation, and the two employees who assured me of what I needed and that we were all set for our rental.Reviewed 23 Jan. 2017

review from

4.8

Pros:Nice car.Cons:It took over an hour to get the car after I arrived at the Enterprise location--even though I already had a reservation. There really is no possible excuse for taking that long to get the car when Enterprise knew what time I would be arriving and what type of car I had reserved.Reviewed 25 Mar. 2016

review from

7.2

Pros:All was good but the inside of the car was very dirty and also smelled of cigarettes.Reviewed 9 Dec. 2016

review from

4.0

Unable to rentPros:Unfortunately I was unable to rent the vehicle because I didn’t have a major credit card and they would not accept a debit card.Cons:The fact that I was able to reserve with my debit card but not able to rent with it.Reviewed 12 Oct. 2018

review from

10.0

Quick servicetPros:The speed and efficiency of turn-inReviewed 16 Nov. 2016

review from

More

• Has the Enterprise rental car policy in Madison changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Madison?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Enterprise in Madison.

• How many car rental locations does Enterprise have in Madison?

  Enterprise has 1 rental location in Madison. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Huntsville airport (HSV)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Huntsville airport (HSV)?

  Yes