Car hire at Nashville Intl Airport

Horrible Experience with Car rental company. Had to cancel reservation

Cons: Just as preface, this happened on July 4th Weekend. We booked a car on Kayak with "unlimited mileage". When we got to the counter at Advantage, they mentioned that this only applies to residents outside of the local area, so we were told that we had to pay an extra $20 a day to get unlimited mileage. Needless to say, we were not happy, and we decided to go to another car rental company in the same area. We had to pay much more since we did not reserve it ahead of time. But I would rather pay more with a company I trust than to ever deal with Kayak or Advantage ever again! I was very disappointed!

Horrible

Pros: Nothing

Cons: The Customer Service was horrible both online and over the phone. When I reserved my vehicle it stated that I will have unlimited mileage but when I arrived to pick up the vehicle the man states that they have a new policy that only allows 260 miles a day because I was a resident of Tennessee. I told the guy that I was as driving to Miami and needed the unlimited plan. He basically told me sorry but I can't do anything about it. I called to speak with someone over the phone and she was even ruder than the man at the counter. Overall, I wouldn't recommend anyone to use their service. I ended up having to drive my own car to Miami not to mention it was a 1,000 miles away. I reserve my vehicle months and ahead of the new policy and they still wouldn't honor it.

Pros: Easy to surf the site

Cons: Other sites had the prices lower

a bit of bait and switch

Pros: When I found the offer on kayak, it s stated that the rate represented a 2 day rental. It was a good price.

Cons: When I picked up the car it turned out the price was for a 1 day rental plus 2 extra hours vs 2 days. That is not what the initial info on line stated. In the end I only used the car for one day, but I was troubled by the misrepresentation.

Economy to Compact

Pros: Advantage was able to provide a car with unlimited miles as I purchased.

Cons: I didn't like the fact that when I arrived at the pickup location the reservation was for 150 miles and not the unlimited miles that I reserved on this website. The lady at the counter was able to get a reservation for me at Thrifty for a few more dollars. I reserved an Economy car but, when I arrived at Thrifty they only had a Compact. It wasn't very clean and the unlock buttons didn't work on the keyless remote. It wasn't very pleasant.